Jump to content

ranchette

Members
  • Posts

    3,280
  • Joined

Posts posted by ranchette

  1. I am still waiting for refunds from my cruise planner. Drink package and specialty restaurants. It is now over 45 days.

    I was on hold yesterday over 1 hour and finally spoke to customer service. He told me since I used two different credit cards it has delayed my refunds and it may take another 45 days to get them. This is unbelievable!

  2. 27 minutes ago, zalusky said:

    We canceled March 6 the day Cruise with Confidence was announced.  They screwed us because our sailing was March 7 and they did not have 48 hours notice.  With a doctors notice we eventually got FCCs but they were only good for 1 year till next March and not till the end of 2021 like Cruise with Confidence has.  

     

    We got our port fees and taxes 30 years in early April.  

     

    We are at Day 85 or so on Cruise Planner purchases.  I have been sending regular bug emails to them.  Finally this week a rep said they sent in an expedited request but it still may take 2 weeks or so.  

     

    We also had $100 in Next Cruise credits for this sailing and the rep said those are toast we do not get them either as money or as credits to another sailing.

     

    We do have a down under cruise for next March that we could apply the above FCCs to but I have my doubts that cruise will happen or that things will be healthy enough for my multiple risk factor wife to sail.  I have the feeling those FCCs will get tossed to the wind by RCI.

     

    I would like to Lift and Shift next March's cruise after applying the FCCs but the 2022 sailings for Australia are not available yet and who knows if they will be by the August 1 deadline.

     

    This whole experience which is still not over has left a pretty bad taste in my mouth.  I am on the edge of writing off RCI for the future after all this.

    We are also waiting for cruise planner purchases. What email address did you send your emails to?

  3. 31 minutes ago, JohninDC said:

    Either would be fine and offer lots of nearby dining, but for two nights why not look at staying in South Beach instead of downtown?

    Can you tell me a little about South Beach? What there is to do and can you recommend some nice hotels and I will check it out.

    Thanks

    • Like 1
×
×
  • Create New...