Holland America uses Chargerback for their lost and found process, so no, it's not a scam. Chargerback may not be the greatest contact for lost items, but it is all we have. And, as I noted, had Guest Services contacted me via cell phone after getting my tablet, I would have gone to the pier and picked it back up. They (Eurodam) had my email and phone numbers, no excuse why they did not contact me after the tablet was found and knowing the cabin number. Whatever their process is, it moves at the speed of a sloth so likely I won't see the tablet for months, if ever.