JimZin

We had to cancel on May 9 for a May 14, 2022 embarkation on the Dawn due to positive COVID tests. We filed our case with NCL and with our travel insurer promptly. We are now caught (hopelessly??) between travel insurer and NCL. NCL won't perform per their published policy to grant us FCC, pending a response from our insurer. Insurer won't close out the claim, which included air travel and lodging expenses also, until NCL follows their policy. There is NOTHING in NCL's policy requiring insurers to adjudicate claims first. So they lie like a rug, IMHO. I am filing a consumer fraud complaint against NCL with the Colorado Attorney General's office because I see no other way to proceed.