robinium

Most of us were up on top deck, absolutely freezing our <expletives> off! 😆

Glad the experience was alright in the end. I swear, they could avoid so much disappointment for guests if they were just more clear in their communication. If they said something like: In order to use your hot tub, speak with your room attendant who can have it prepared to a desired temperature at any time which is convenient for you. The hot tub will maintain that temperature for approximately one hour, before beginning to naturally cool. Your room attendant will return a later time, convenient for you, to drain and clean your hot tub ahead of your next use. Instead, they made a mess of it and suggested you'd be policed to one hour at a time and your attendant would return to chase you out!

I was on that cruise - and yes, it was a cruise that went to Geiranger. People were furious...

Seriously?? They assured me in my repeated complaints to corporate that they did not plan to do this again and apologised.

At least they’ve started to communicate with the external tour operators… that’s something, at least.

Seems a bit of a strange coincidence then that we were told at the start of our UK to Iceland trip, despite that port being over week later, near the end… yet those on the reverse trip were also told at start of their trip, with only a few days notice. You reckon the port is repeatedly, coincidentally only telling them exactly on embarkation day of each itinerary?

I had a tour booked with the same company. Yes, you are absolutely right here. I also do not understand why NCL chooses not to inform passengers. At best, they’re severely inconveniencing them, but at worst, they’re falsely advertising to customers who are booking now, given they’re claiming to include a port they have absolutely no intention to visiting. I have been trying to chase them over this, but they won’t reply to me anymore.

Yes, there is a long corridor of dead space there which they could potentially re-jig the structure of, to add a few more tables. The Local (bar side) also has a lot of wasted space itself, there is the potential to fit a lot more tables than they have in there.

Ah, here we go again. Another cancellation announced at embarkation despite NCL knowing for weeks and weeks, and allowing people to book shorex etc. Corporate are completely ignoring me over this issue despite my continuous follow up attempts to press them on why they continue to sell and mislead people on a port visit they know is going to be cancelled.

They have this at the majority of bars on the ship and I can back you up, it is pretty tasty!

Thanks for the heads up! I’ll ask a rep about it, cheers

Hey, I was also on this cruise and was very unhappy about the Observation Lounge closure. I was in touch with corporate while on the ship. We also experienced the same re: scrambling to get a refund of our private shorex for Isafjordur. I am continuing to press NCL corporate about the shady practice of continuing to sell Isafjordur as a stop up to embarkation when they already know they’re going to cancel. Did you get your 20% FCC from NCL yet? Ours hasn’t appeared in our account.

@bobkat11 Apologies for bothering you, just wanted to ask if you got your 20% FCC for the Prima cruise as promised in our letter from the captain, for the issues? Ours hasn’t shown up on our account yet.

Can confirm same for the Prima itinerary which departed Southampton on June 4th.

Did you get your 20% off FCC that was promised for the issues? It hasn’t shown up in our account yet, despite the letter saying it would be added yesterday.

Just filling out my own post cruise survey… the irony of it asking what I thought of Isafjordur. Are you for real, NCL?

One thing I will say to anyone with a Prima cruise upcoming… Syd Norman’s was our absolute highlight of the experience of the ship. We queued up 45 mins before show start / 15 mins before doors open for each show and got great seats each time, and we were early enough to get bar service at our seats, so it wasn’t too bad. Only 15 mins standing outside. The band were absolute top notch and we got a great group picture with them at the end of the cruise. They always came around for a chat after each show, and recognised us after the first couple of shows. If you are going on the Prima, I would really suggest queuing and not missing them. Even though we had so many problems on the cruise due to stupid, management decisions, experiencing the band at Syd’s probably lifted a 4-5/10 trip to a 7/10, for us. We still managed to enjoy the cruise despite those issues, though it could have been a 9/10 if management made some sensible changes and stopped doing silly, money-grabbing things that will very obviously piss off passengers.

I can back the OP up on that claim - a LOT of passengers complained about issues, and I overheard many passengers talking about their issues by chance from being seated next to them in restaurants onboard.

Yes, as stated in my thread, the OL was partially opened for some of the cruise, only after extensive complaints. But they were broadcasting extremely loud art auction audio through the speakers in the entire lounge (even the passenger part), making it near impossible to enjoy being there.

As someone on the ship, the boarding issue was an IT failure with NCL.

Sorry I can’t be of assistance, I didn’t take them off the ship with me, unfortunately

Thank you for voicing the issues too and helping to secure some deserved recognition of the issues mentioned.

Whether the CEO sees the email or not doesn’t matter in the slightest to me. The main aim is to skip the first line support, which is basically chatbot/copy paste responses, and get to someone higher up, for a higher chance of receiving a real, informative response to the problem. In my experience, emailing executives/corporate office is a much faster way to do this than trying to get the chatbot level of support to escalate for you.

Another response back from the Guest Experience Manager on my follow up today: Thank you for your email. Due to guests feedback, the Observation Lounge will remain open for our cruises. Additionally, as soon as the itinerary change for this particular cruise was confirmed, we communicated the change to our guests. Once again, we sincerely apologize for any disappointment and inconvenience caused. So while I haven’t received any confirmation on the official reason for port cancellation / why the port couldn’t be tendered, at least we have somewhat firm confirmation that they don’t plan to hire out the Observation Lounge for cruises again.

It seems that NCL have stopped responding to my emails, as I haven’t had a response to my follow up with the guest services manager yet. They had previously been fairly swift at replying on this case.