Had an email from Zac in customer services to say that my shares have been validated and I can now go on the app and redeem my OBC.
He even included some step-by-step instructions on how to do this.
Unfortunately when I get to the step that says "press the green redeem button at the bottom", the redeem button is not green but grey and nothing happens, so although I have made some progress, I'm still not there yet!
Think I might have to go back to Zac.
Michele