Miss Vickie

Our September 24 cruise to Alaska required testing, it was a requirement by the Canadian government (which they dropped ont October 1st). But you’re right, didn’t realize it was an older thread.

I’d stay away from OnPoint, despite the hack issues. We paid for and scheduled testing for September 22, before we left home to fly out for a 9/24 cruise. When we tried to get into the Zoom, we got an invalid link notification. When we tried calling customer service we ended up in queue and got hung up on, more than once, likely because they were being flooded by calls. I emailed their support line, and got a bounce back indicating they would get back to me. They never did. When their system saw we “missed” our appointment it send a second Zoom link, which also gave an invalid link response. Luckily, we were flying to our embarkation city 2 days in advance so we could spend a day at Mt Ranier National Park the day before we boarded our cruise, so I then paid for and scheduled tests through Rapid Test and Trace, which we successfully completed from our hotel room the following morning before we went to the park. When we got home a week and a half later, I contacted OnPoint, by both phone and email to customer support, to get a refund for the tests we couldn’t complete. The phone rep told me their charges were non-refundable. I pointed out we were not able to test, although we tried, and asked to speak to a supervisor. She said she would open a case and a supervisor would call me. That was on October 3rd. I never heard from a supervisor or from my email to support. I finally just disputed the charge with the credit card. At the very least I would have expected a supervisor to actually call me, explain their issue and say, yes, we’ll issue a refund.

We used rapid test and trace about two weeks ago, successfully, to board a cruise to Alaska. I booked a proctored on line testing session, using free tests we took with us, and tested from our Seattle hotel room. It worked perfectly.

We did this excursion in 2017, when we were on Volendam. We got transferred to the excursion boat near the fiord, and met up with Volendam in Juneau. We loved it.

You’re right, it was a 737 charter.