Chuck, I couldn't agree with you more. My husband and I were just on the Explorer for 31 days, Tokyo to Vancouver. We have been on many Regent cruises, quite a few Oceania and Silversea. This may have been our best cruise ever. The crew was "over the top" friendly and efficient. Each one of them appeared to really want to do what they could to contribute to the the enjoyability (? is that even a word?) of our experience. Many addressed us by name. We did have to change cabins mid-cruise because someone else had already booked ours for the second cruise. Our butler appeared on moving day and he and his assistant took care of everything. We found both cabins to be wonderful. We are people who do not "sweat the small stuff" but, honestly not much small stuff. We, too, have been puzzled by these reviews.