K.T.B.

I AM not A WINNER!!!

:(

But a cool idea. ;) And I'm entered.

I thought the standard advice was to wear the tighter outfit first because you may no longer fit into it by the next formal night. :D

You win the internet for the day.

:p

Maybe PM her to respond? She was online last night while I was reading this post....

PM's are unavailable here.

be that as it may, based on the fact that Lisa has not returned, I doubt she got her cabin back. And that's a shame. IMO, this is incredibly poor customer service for Celebrity, but it, unfortunately the norm for them. They will not help out a customer if it means affecting another customer, even if it's the right thing to do. I've experienced it twice myself.

I guess my point is, first timers just don't think of any of that stuff. They (I) think (thought) woo hoo! casual shorts and sandals for a week in the fun and sun!

 

I'm sure I'm probably not alone in not being the only one (even after 4 cruises) that hasn't yet read the terms and conditions, the cruise contract, the contract of carriage, any of the external references captioned within the cruise contract. I just bought a vacation and was going to have some drinks and some fun. Not agreeing to any of the mumbo jumbo wasn't gonna make me book nowhere else anyway....

 

Now I know.

 

But most weren't gonna learn by reading all that mumbo jumbo. It's fun to THINK people do but come on, really?

There's more than enough info out there for people to see, read, and absorb before they take a cruise. Even the commercials will show men wearing long pants to dinner.

For those who do not pick on that fact, then they're willfully obstinate.

Your grandmother will love Silhouette, there is plenty to do or not do if she prefers. And you will find plenty of 20-somethings on board as well. Even if you do not, and this is based strictly on the cruise I just took, the age seemed to skew more towards the younger than the older passenger.

Here's my review of my cruise, it does include pictures as well so you can see how it looks: http://boards.cruisecritic.com/showthread.php?t=1985529

I must be missing something here...........you've never been on a Celebrity cruise; in fact you've never been on a cruise at all and yet you have tons of opinions??!!!:rolleyes:

 

The OP ASKED for other peoples experiences and opinions and yet when they give them you say people are jumping on and insulting the OP???

 

Wow, I just don't get it sometimes. Not at all.:rolleyes:

You're definitely missing something: Tact.

Bumping this up. Any update??

Maybe she's still on hold.

It's good to read how you care about Lisa's misadventure and I fully agree with you; your arguments are very convincing. Celebrity should realize that most of the CC readers are behind Lisa and expecting that an acceptable solution will be proposed to her, including complete apologies for blaming her and compensation for the trouble and stress caused to her by their fault.

I just dislike when customer service assumes we're stupid and can make any excuse for their mistakes. Lisa should not have to lose her cabin. It's that simple. Celebrity can put her back in it if they desired to do so.

Checking to see if Lisa is around and if anything might have been done. :)

I think that ship has sailed (pun intended :p). At this point someone else has the cabin and I can't see Celebrity making nice with Lisa just to pi$$ off whoever has the cabin now so her best option is to try and get Celebrity to assign her a suitable replacement.

 

Without knowing Lisa and exactly what happened, is it possible that she caused the problem? Possibly. It is likely Celebrity's website (or staff) caused the problem? Most likely.

 

Ultimately I wish her the best of luck in getting a satisfactory solution. I'm stilling having trouble understanding her inability to get through to Celebrity however. Oh well.

I disagree. Celebrity CAN reinstate Lisa in her original cabin if they want to make it right rather than make excuses. The choice they need to make is which customer do they want to make unhappy? The one who booked it months ago or the one that swooped in and took it because of their error.

And, yes, it is their error. I had it verified today by calling them and asking how I could change a cabin. You'd need to either call them in order for it to be done OR cancel and then re-book online. You cannot accidentally change it by doing anything with your e-docs. The system does not work in that manner. Nancy was quite helpful. :)

I know Celebrity reads these boards, now they need to do something here.

Getting back to the subject at hand, and before we get this thread locked, hopefully Lisa will have success tomorrow in getting the cabin she originally booked back.

My first cruise I booked when it was 6 weeks out. My first Alaskan cruise I booked the first week it was offered. In both cases I was fortunate to get the lowest price available.

You never can tell when the prices will go down or if they will go down. Sometimes you just have to be lucky.

I would not hesitate to go up the ladder on this one. I had a serious accommodation problem on a RCL sailing, after getting home I contacted the CEO's office about it. After some time it was resolved and I was fairly compensated. I just wish I knew before we arrived of the problem like you. Keep trying, I hope you get what you paid for.

 

On a side note, I would be curious who had my originally booked cabin. Not that this is in any way their fault, but maybe see when they were booked and if it does happen to be a group that all wanted to be together? Maybe check and see if there is a roll call group for your cruise, and if cabin numbers are listed or any talk??Maybe this is just me, but it would drive me crazy wondering why they did this, and then to blame me! that would not go over well with me at all!

It's the whole "blaming the customer" for the change that bothers me. That's horrendous customer service when they do that.

I disagree with you that it isn't a big deal. Celebrity is treating OP like they were a GTY when they weren't. And GTY rates are lower, yet OP got no discount. And making up a lame excuse we know is impossible is even worse because it's poor customer service and insulting, with the only attempted resolution being an overpriced up sell attempt.

Agreed.

If only there was someone who represents Celebrity Cruises on this message board who could help Lisa regain her cabin...

This is the sign posted at the MDR under the daily menu:

Your missing the point, why should such a minor change to a choice of perk require a new booking?

Because it is a perk; it's something special with specific requirements.

If you have time, would you mind posting a list of the officers on board?

Unfortunately, I do not have that list. Sorry.

To the OP: Any updates?

I can't believe anyone would stay on hold that long.

For something like this, I would. I would also have my wife's cell phone to call as well!

One way or the other I would get the cabin I booked back. :)

When they say "Loyalty Members", what exactly do they mean..? How many cruises with Celebrity do you need to have "under your belt"?

You have 0 chance of making that flight. There's a decent chance, even with self-disembarkation, that you may not even be off the ship then.

Hi Everyone,

 

I'm sure there's another thread on this topic, but I recall reading that complimentary Room Service remains available, but there may have been a charge for some menu items, and perhaps for late night service.

 

I will be sure to check it out, while on Century this week.

Yes, there is a charge on some items, but very few. (I want to say it's things like steak & eggs.) MOST of the menu is free and room service, as of last week on Silhouette, was still 24/7.

I certainly made use of room service.

Hi Kevin--we are talking about Select Dining--which is FREE :D. You are thinking of Specialty Dining.

:o

Oops?

In was able to make reservations yesterday. Our cruise is next week. I received an email confirmation already. I only booked the first night, but was impressed to get the confirmation.

For the first night you should have waited. They usually have deals once you get on board. Most of the time it's 20% off.