Dear Holland America Line Guest,
I want to personally thank you for choosing Holland America Line for your upcoming cruise. These continue to be unpredictable times, and I remain personally committed to ensuring our guests can cruise with confidence in this period of much uncertainty. Please be assured that Holland America Line takes the health and safety of our guests and crew very seriously.
To protect the health and safety of all on board, we are closely monitoring the evolving situation. Holland America Line has deep partnerships with the global health experts from the World Health Organization and U.S. Centers for Disease Control and Prevention, and together, we have developed enhanced screening, prevention and control procedures for our ships to keep guests and crew safe. You can learn more about our enhanced pre-boarding and on board health protocols, along with other important information, from our Chief Medical Officer Dr. Grant Tarling, here.
Nevertheless, we understand our guests have questions about their upcoming cruise. As such, I’d like to share these policy updates that provide options and flexibility should you want to reschedule your vacation currently booked between now and May 31, 2020, as well as incentives to proceed with your plans.
Guests who choose to keep their booking as currently scheduled for departures between March 6 and May 31 will receive the following Onboard Credit (OBC) amounts:
$100 per stateroom ($50 per person) for 6-day cruises (or fewer)
$200 per stateroom ($100 per person) for 7-day and longer cruises
If you choose to continue to sail with us, we will automatically apply your onboard credit to your booking. There is no need to call us.
For guests who booked prior to March 6 and decide to change their vacation plans, we will allow those booked on sailings between now and May 31, 2020, the option of cancelling their booking (no later than March 31, 2020, with a minimum of 72 hours in advance of their departure date). However, this new cancellation program will apply to sailings departing through and including March 9, 2020, which are now within the 72 hour window.
Any cancellation will receive a Future Cruise Credit (FCC) for the amount of your cancellation fee, which can be used for another cruise in 2020 or 2021.
The FCC must be booked by December 31, 2020. This applies to bookings on spring 2020 Land+Sea Journeys and cruises for all destinations.
FCCs are nonrefundable, non-transferrable and do not have to be used on the same destination that was cancelled.
We also know that there are people with specific individual health situations that impact their ability to safely travel during these times. For those guests who are able to provide supporting documents from their health care provider, Holland America Line will issue them a Future Cruise Credit. For information on submitting a request with documentation under this “Compassion Policy,” please contact your travel advisor or our Reservations Department. This offer is available for guests booked on any sailing, regardless of departure date.
I continue to believe that travel has the power to change us and our world. For 147 years, Holland America Line has been a recognized leader in cruising and weathered many storms. We look forward to introducing guests to new places, people and cultures for years to come.
President, Holland America Line