makai 7

Hi kwaj girl, we book our own flights in many circumstances, but when going places like Bali or South Africa, we prefer to have Regent deal with ground transfers and all the potential Covid cancellations. We know we pay extra for the convenience (or inconvenience in this case!). In the past it was never a problem like this current debacle.

And so the fun begins…. We paid for custom air and accepted a rather large surcharge for our preferred airline and flights a few months ago. Prior to this change in policy the flights were changed by Regent twice without our approval, and we were able to manage and correct the changes (our exceptional TA did all the work). Today they again changed our outbound flights to a completely different airline - most likely their standard flights for the cruise, with absolutely no explanation, and we verified that our original flights are still available for booking. No change in the flight schedule that would trigger a modification. Our TA has been told that they will contact her eventually, maybe 2-3 weeks from now, to discuss the changes. We refuse to pay for the custom air fee and the surcharge for their standard flights, and are reconsidering even taking this cruise at all. Sometimes the push isn’t worth the shove. If it is this hard just to have flights we want, maybe it is a sign we should not do the trip at all. Or even the next one after. Maybe we just stop cruising with Regent altogether. They are certainly not providing the level of service expected from a luxury line. Thanks for letting me vent.

I’m sad that this is your opinion of Tarragona. I spent about 3 weeks there on business back in 2015. We found it to be a wonderful small city, like a mini Barcelona. Wonderful restaurants, Roman ruins everywhere including a coliseum. They have their own La Rambla through the center of town that ends at the Mediterranean, and lovely squares with shops and restaurants and cathedrals. We wished we had more time off to explore. It is a place that I would return to on vacation- and some of our cruising friends also enjoyed spending several days there. I still think about a little shop that sold nothing but Hamon, and you could get sandwiches of hamon and cheese on a croissant there… Oh and if you needed a fix, they also have a department store El Corte de Ingles… with bottle of good wine for 2+ euros. my experience, others may vary