We just returned from a 7 day cruise on escape in a minisuite, it was booked during an insider offer, and the confirmation had promo code LADTBLX, which I believe is the code for an extra point per night.
We were credited for 7 points, which leaves us 1 point shy of Platinum.
I filled out the missing cruise portion of the latitudes rewards cruise history and have yet to hear anything, 9 days so far. I did call the Latitudes desk and they claimed I've done all I can and there is no one I can talk to this issue about.
They also said response to the form I filled out can take upwards of 30 days. I need this cleared up before our next sailing in February as I have booked reservations for upcharge dining assuming we'd get the Platinum vouchers.
Our travel agent claims they don't have anyone to reach out to for the latitudes program.
Does anyone have experience or advice? Just waiting for NCL to get a look at this is not ideal.