First let me say I fully understand these are difficult times for the cruise industry.We had a b2b 11day and a 10 day on the Reflection sailing date end of March to early April 2020.Knowing this wasnt going to happen we called Celebrity.I was told we could cancel cruise and reschedule at a later date.great we did this made it for Oct' Nov sailing we were than told it would be $1500 more.Not good but I get it.OK what other options do we have.Can we just get a refund and rebook at a later date.WE were told no they could make it a cruise credit for a future cruise Ok thats what we did.This was on a Friday.The following monday Celebrity came out with a very fair offer of 125%cruise credit or full refund.I called and was told Since I already cancelled and took a cruise credit I did not qualify.I asked if I could speak with a supervisor.We were put on hold for 30 minutes finally a rep came and told me the same. I explained we were select sailors if that helps.She replied no it does not.Nothing could be done.I asked her what her name and title is.She replied Rosie R and she is the supervisor on duty.Asked again she would not give her last name ok.So I asked to speak with her direct supervisor.She replied that would do NO good and she could not give out any phone#. So we check Nov cruises and for what we paid for 21 day with balcony,We could get 7 day and have 600 remaining in cruise credits or a 11 day and owe an additional $500.either way not a fair exchange.Went on line got several Celebrity #s.None could help/.Finally called celebrity cruise corp talked with Zoey.Went thru whole story with her..I asked about why NO one would try to help and 1would not even give me her name. Zoey said she was sorry,and her name is Zoey Wright.And we could call her with any issues that being said.She also could do nothing for us.We gave up.decided to use $5000 dollar cruise credit and do a 6day in a suite. Ok done. NOOO.now we are told THE CRUISE CREDIT WERE FOR 2 CRUISES A 11 DAY AND A 10 DAY.WE CAN ONLY APPLY one .We are Very disappointed with Celebrity.We are currently waiting to here from someone to see if they will combine the cruise credit.I know this is long and boring story,but it is not half of what we have gone thru.Just have to get it out since no one from Celebrity will get back to us.