SSCAF001

Is an Atol protected down payment 100% safe in case SS goes bankrupted? Thanks.

I have just received the official cancellation mail from SS.

same for me. My December 4 Shadow cruise is not shown on SS website. I have not received my official cancellation mail from SS but I have already asked my SS TA to proceed immediately for a 100% cash refund. When the pandemic started I had 3 cruises booked. September 20, December 20 and may 21. September 20 was cancelled end of June. Full refund received beginning August. May 21 cancelled last Friday. SS indicated that I should get my refund between December 1 and 11. So no more bookings for the time being. I really hope being able to cruise again before the end of 2021!

I am supposed to board Silver Shadow on December 4, 2020 and have not received any mail from SS regarding a cancellation of my cruise. So I guess that only WC 2021 is cancelled at this stage but not December 2020 cruises.

Any news regarding December 2020 cruises? They are still shown on SS website (as well as the 2021 WC by the way!). Thanks.

Thanks for your answer. The case I mentioned is specific and not explicitly described in the frame of the cruise with confidence policy. Formally speaking I will not cancel my cruise. I am just forbidden to reach the port of embarkation and the port of disembarkation. So Silversea will not have the right to take me as a passenger. Knowing as I have booked my flights with them from Switzerland to Puerto Rico and back from Miami before the restrictions entered into force. So I would find fair to be entitled a full refund. Envoyé de mon iPad en utilisant Forums

No worries. I have been through the Panama Canal aboard Silversea Silver Whisper on Christmas Day 2018 and it is a memorable experience. I wish I can sail through the Suez Canal one day. Best wishes and I hope you will be able to sail in 2022. Sent from my iPhone using Forums

I am afraid your itinerary will not go through Panama Canal but through Suez Canal. Am I correct? Envoyé de mon iPad en utilisant Forums

Are you talking about Panama Canal or Suez Canal? Envoyé de mon iPad en utilisant Forums

Thank you for this answer. I was more specifically asking regarding a refund and not a FCC which I know I will be entitled. Envoyé de mon iPad en utilisant Forums

My December 4 cruise aboard Shadow is still showing on the web. Knowing that as a European resident I am forbidden to fly to both the US and Puerto Rico, what would happen if SS maintains my cruise, since I cannot reach the port of embarkation? Can I ask for a full refund of my cruise or since Silversea operates the cruise I will be denied a refund even if it is not my choice to cancel my cruise? I add that this cruise was booked before the start of the epidemic. Thanks for your thoughts about this. Envoyé de mon iPad en utilisant Forums

Do you think December 2020 cruises will be cancelled and if yes when it should happen? I am supposed to cruise aboard Silver Shadow from December 4 to 18. And I am almost sure the cruise will not happen but I still need SS to cancel to ask for the 100% refund. Thanks. Sent from my iPhone using Forums

Yes I confirm. Everyday if you want free of charge! Sent from my iPhone using Forums

Unfortunately I am afraid they are not in my case. I know pretty well the airline industry and I have reached the highest level of sky team loyalty program. I will get in touch with AF to understand what happened to my booking. Sent from my iPhone using Forums

Thanks for your comments but the flights were booked and confirmed and now removed. So while I understand your comments should my flights had not been booked and confirmed I do not think they are relevant in my case. Sent from my iPhone using Forums