I just got off the Nieuw Amsterdam on Saturday. For our cruise, the internet was down more than it was up for me the entire week! Most aggravating. Additionally, the TV satellite was terrible the entire week, with entire days or evenings where we couldn't get anything besides the lifeboat information. When we COULD get a movie to play, it would cut out after 10 minutes or so and we would have to re-start. I hope they get the bugs worked out, but for this cruise - HAL should be refunding money paid for internet packages!