I am booked in the Queens grill for an upcoming 13 day voyage. I was surprised to get a phone call today from a real person offering to help me with any special requests, appointments, things I might need or want for my cabin, dining reservations, spa reservations, etc. Debbie is ending. Me an email with information and her phone number for anything that might come up should I need assistance. She reminded me of the dates to do/check on stuff, also.
Really makes me excited for the cruise!