southend

fyi - the last comms that you should have received , came from "Guest Confirmation" may not immediately look like from SSea. The xxxx will be hotel name. Dear Esteemed Guest, We hope this letter finds you well. Your arrival to Mumbai is fast approaching, and as promised, we are sharing today details on your hotel accommodations in Mumbai from 10 February until 14 February, when you’ll embark on Silver Moon and the immersive excursions available for you to experience in this historic and electrifying city. Upon arrival to Mumbai on 10 February, you will stay at the acclaimed xxxxxxxxx , where you’ll enjoy 5-star accommodations overlooking Marine Drive or “Queen’s Necklace,” the city’s most famous promenade offering dazzling, panoramic views of the Arabian Sea. We trust you will find this elegant property with its serene décor and spacious contemporary ambiance boasting sophisticated dining and impeccable service, reflective of the seamless ultra-luxury experience you expect from Silversea. Previously you were assigned to the Oberoi Hotel Mumbai, however they did not have the availability to extend your stay until 14 February. Therefore for your convenience we reallocated you to the Trident Hotel in order for you to remain at the same property until embarkation, and to avoid having to move hotels during your stay. A Silversea hospitality desk will be available in the lobby to assist you with any needs. During your stay you’ll find a reservation form for the exciting tour programs we have arranged for in Mumbai during the dates of 11 – 13 February. You will not be able to pre-reserve but can easily make your selections once at the hotel and drop the form with the Silversea hospitality desk. Destination team members will also be on hand to answer any questions as well as assist with reserving a private car or van, at additional cost. Here is a brief overview of the included excursions (one tour per guest per day) we are excited for you to consider in Mumbai: BOM-A Mumbai Panorama (2 hrs.) - Available to reserve on February 11th, 12th & 13th Discover the landmarks of Mumbai in comfort during a panoramic sightseeing drive through this bustling city. Highlights of your scenic excursion include the renowned Gateway of India, Marine Drive the Seaside Promenade, Mumbai City, and the Victoria Terminus. BOM-B Highlights of Mumbai (4 hrs.) - Available to reserve on February 12th & 13th Experience the highlights of Mumbai during a scenic orientation tour of this wonderful city. Highlights of your half-day excursion include the Gateway of India, Mumbai's most famous landmark, fascinating Prince of Wales Museum, Mani Bhavan, Dhobi Ghat, Victoria Terminus, Mumbai City and Marine Drive, Mumbai's picturesque seaside promenade. BOM-C Mumbai's Temples (4.75 hrs.) – Available to reserve on February 12th & 13th Explore the Hindu religion and its influences during this scenic and informative tour of the temples of Mumbai. Your half-day excursion stops by a local flower market, then visits the historic Shri Siddhivinayak Temple, dedicated to Lord Ganesh, the elephant-headed god, and the Hare Rama Hare Krishna Temple, an ISKCON temple. BOM-D A Day in Mumbai (7 hrs.) - Available to reserve on February 12th & 13th Experience the scenic beauty and landmarks of Mumbai in a unique new way on this full-day excursion through this bustling city. Depart the Church Gate Station and board a local train for the ride to Mahalakshmi Station en route to Dhobi Ghat and the Khotachiwadi for a guided tour of the urban village that features an eclectic blend of new homes and 18th-century Portuguese houses. Next, visit the Crawford Market, where Rudyard Kipling's family cottage still stands. Leaving the market, proceed for a buffet lunch at your hotel before heading out for Mani Bhavan, Gandhi's Bombay base from 1917 to 1934. It is now a permanent museum and memorial to the Mahatma. BOM-E Mumbai's Jewish Heritage (3.5 hrs.) - Available to reserve on February 12th & 13th Explore Mumbai's Jewish heritage during this memorable tour of the city's synagogues. Highlights of your half-day excursion include the Gateway of India, David Sassoon Library and Royal Institute of Science, and visits to the splendid Keneseth Eliyahoo Synagogue, expansive Magen David Synagogue, and historic Tiphereth Synagogue. For guests who have reserved their air arrangements through Silversea, a representative will meet you at the airport for transfer to the Trident Hotel; please look for the Silversea team member designated with a sign who will greet you after you exit the terminal building from Gate B. For those guests who have arranged their air independently, please ensure you secure and coordinate your transportation to the xxxxxxx hotel on 10 February. All guests will have their Mumbai hotel accommodations updated to MySilversea within the next few days. If you have any additional questions, please don’t hesitate to contact your Travel Advisor or Cruise Consultant. Thank you for your continued understanding of the circumstances that necessitated the delay to the start of your voyage. We hope you join our excitement for the enriching discovery of Mumbai and the unforgettable adventure that awaits aboard Silver Moon. Best personal regards, Silversea

The uninspiring Mumbai excursion can only be booked in resort. Love the one where one of the highlights is Marine drive, and i have been allocated the Trident on Marine drive, go figure. My onboard excursions have all been added for the new schedule. So looking positive for cruise element

Three types of excursions, "Included" , you are allow one per day per passenger free of charge ( can take a second but will be charged) A couple can do two different ones. "Select " these are chargeable and tend to be more upmarket with meals, and finally Private tour, this a private car tour with guide and you pick where to go, this chargeable.

Have you checked with hotel whether they do a pick up service?

Just seen this on Silversea web site, Silver Moon 15th to 28th feb 2024 Cruise from Cochin to Singapore - MO240215S14 | Silversea . are silversea not telling us something

Just seen this on Silversea web site, Silver Moon 15th to 28th feb 2024 Cruise from Cochin to Singapore - MO240215S14 | Silversea . are silversea not telling us something

I am pragmatic and realistic, there is nothing i can do but accept situation, no other options provided by SSea. Yes i am going to get my cruise albeit shortened. Whilst i cannot blame SS for geopolitical situation. Ii can express dissatisfaction with value for money. I purchased an expensive product. Unfortunately i find myself in the Trident which isn't comparable with being on board ship or Oberoi (where i was). Therefore I feel I am bearing the financial /value loss, not SSea. They are inflicting their losses onto me. no doubt they have already invoked their business interruption insurance and penciled in losses into their tax return They are multinational corporation with deep pockets. BTW haven't offered any compensation or option to cancel. I cannot afford to lose tens of thousands if i cancel (uk insurance does not cover "not inclined to travel"). If they had cancelled they would have had to refund my costs, which would have given me choices of my own making!

i think we all can relate to geopolitical situation in the world and the various conflicts not only those you mention, there are other trouble spots in the world like Sudan we don.t know about but me or any others not comparing notes on a trip we have paid 1000's for will prevent further suffering. The old adage there is always someone is worse off is no consolation.

terry, if you look in bookings , then booking details you will see hotel allocation, and transfers from hotel to ship. definitely back to "sound of silence", I have reread the official notification, ""and follow up separately closer to your arrival date with the exciting selection of destination experiences that will be made available to you during your stay in Mumbai"". There is nothing about onboard excursions.

terry, if you look in bookings , then booking details you will see hotel allocation, and transfers from hotel to ship. definitely back to "sound of silence", i emailed by ss rep and haven't even had an acknowledgement. but there is diddly squat we can do but grin and bear.

Waiting to see what SS are doing for excursions both for Mumbai and the rest of the cruise. I have emailed my SS rep as per the "official" notification and haven't had a curtsey of a reply. All my tours wiped out on Mysilversea. I wonder how long will we have to wait.

As other have suggested an extra three days in Mumbai t is not comparable to being on a luxury cruise ship. It would appear ss are not offering compensation. I am waiting to see the finer detail, as they say devil in detail. What is the food and beverage package ( lets not hope it is not buffet style meals). Previously booked into Oberoi pre cruise now moved to lessor Trident. Wondering what they are doing about excursions, not only Mumbai but rest of cruise, Mysilversea shows all my booked ones have been wiped, including where ship matches original voyage. What is unforgiveable is the lack of communication. To me luxury is the whole package , it does not stop and finish on the ship. I will make best of trip and enjoy the fight with SS on some form of discount.

from SSea yesterday " Due to unforeseen geopolitical situations that have constrained Silver Moon’s ability to navigate through the south Red Sea from its previous voyage, the ship had to reposition back to Europe through the Suez Canal and is now circumnavigating Africa in the lead-up to your voyage, regrettably delaying arrival in Mumbai until 14 February 2024. In light of this, we have arranged 3-night luxury hotel accommodations, reflective of Silversea standards, and enriching and immersive excursions in Mumbai for you to enjoy with embarkation on Silver Moon, now scheduled for 9 a.m., 14 February. Our Destination Management team will communicate in the next few days, update your booking with hotel details, and follow up separately closer to your arrival date with the exciting selection of destination experiences that will be made available to you during your stay in Mumbai. All transfers will be adjusted accordingly. Silversea will provide meals during your stay in Mumbai and will have representatives available to assist you with any needs." Would appear that the hotel is the Trident. No other details

My heart bleeds for a large multi national corporation which wouldn't blink to screw over their customers given a chance. And to be sure they have made arrangements that suit their pockets and not for the benefit of the customer.

Rather lose the discussion in a long thread on timing of journey around Africa as we now know the Moon will arrive on the 14th Feb. I have checked mySilversea and note that they have moved my pre-cruise hotel from the Oberoi to the Trident. Reviews suggest this is a lower standard hotel. Disappointing but hey ho s**t happens and is a reasonable hotel and doubt i can do anything about it. Waiting to be formally advised of change plus other details.