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CC Help Jenn

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About CC Help Jenn

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    Senior Community Support Specialist

About Me

  • Location
    Ewing, NJ
  • Interests
    Cruising, Food, Family, Running (hence the food!!)
  • Favorite Cruise Line(s)
    Disney
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    cruisecritic.com

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  1. CC Help Jenn

    Error message 2F173/H

    If you click the roll call from the tool and wait about 10 seconds does it then all of a sudden find you logged in? If so this is an issue that is on the queue to be worked on If not, well that this is a separate issue we would have to look at
  2. That would seem to be best (TT) since that is who we worked with in the past ๐Ÿ™‚
  3. I will also say if the app development works out and is released soon this could be a non-issue ? Fingers Crossed - App Under my Christmas Tree please ๐Ÿ™‚
  4. It might not be ideal. But after you click the search icon, click to search topics instead of all content. The forums menu appears (sideways or not, doesnโ€™t matter) and you can choose what forum to search. I donโ€™t see the ability to search this topic only but Iโ€™ll keep looking around to see if I missed something. I agree though that a search this topic button or search this forum button even if itโ€™s the way it appears on desktop would be a better user experience for mobile
  5. Would you like to submit your cruise review or photo journal for publication on Cruise Critic? Please note you do need to be a member to submit a Member Review, you will be prompted at the end of review to register. If you are already a member, you will be able to login at any time in the upper right hand corner of the submission page. A Member Review is a detailed account of your cruise and vacation --- Submit your Member Cruise Review Note: A published review should be comprehensive in nature -- covering all aspects of your cruise in detail. What we look for: Background Information Travel To Port of Embarkation Hotel Info (if any) Stateroom Ship Info Dining Activities Children's Clubs Service Entertainment Shore Excursions Disembarkation Summary Your review need not cover all of the above, a majority is fine. You will be prompted to submit photos to a Member Review after the review text is submitted. This is a nice feature but it is not required. Once submitted, your Member Review will be given a once over by Cruise Critic staff and you will be sent an email when it is published or if it needs some extra attention. A Member Photo Journal consists of photos and captions to tell the story about your Cruise --- Submit your Member Photo Journal This is a less detailed option when you prefer to submit photos and their corresponding captions to tell about your cruise. Once submitted, your Member Photo Journal will be given a once over by Cruise Critic staff and you will be sent an email when it is published or if it needs some extra attention. Our Community Guidelines do apply to both Member Reviews and Photo Journals We do not publish letters to cruise lines, nor we will publish your review if it is specifically about one issue you had while on board.
  6. CC Help Jenn

    January 05, 2019 NCL Sun cruise

    That is the roll call that is now linked in the find your roll call tool. I think at one time there may have been a second, newer roll call but it was merged in as far as I know
  7. CC Help Jenn

    Email Notifications

    I apologize I misspoke, that was not worked on yesterday with the other similar issue. I had just assumed it was. It is to be worked on still. I do not have an ETA at this time
  8. CC Help Jenn

    January 05, 2019 NCL Sun cruise

    Can you send me a link to the older one? I don't see it
  9. CC Help Jenn

    January 05, 2019 NCL Sun cruise

    There is a link to a roll call, I clicked it and it takes you here: It shows 0 members since I just added it to the roll call tool properly. However if you click view roll call or view discussion the link is there If there is a roll call older than this one I am not aware of it.
  10. CC Help Jenn

    January 05, 2019 NCL Sun cruise

    This should be corrected
  11. CC Help Jenn

    Email Notifications

    Is this still happening today? This was part of the log in/out features we were working on fixing yesterday
  12. CC Help Jenn

    Email Notifications

    I actually do not know if the AU/UK issue was fixed. I will have to ask.
  13. CC Help Jenn

    Email Notifications

    Hi Bob ๐Ÿ™‚ If you do have questions for our admin team, please send them to help@cruisecritic.com OR tag one of us in your post (just type the @ symbol immediately followed by our user name - you could tag me by typing in as so: @CC Help Jenn. It would be impossible for us to look for and find questions that members had for us if they were posted across all of the forums. The best way to get our attention when there is a bug or an issue you need our help with is to send an email or tag us. Are you still being directed to a not logged in page? Thank you ๐Ÿ™‚
  14. CC Help Jenn

    Cruise critic boards issue?

    This issue should be resolved. Most of you *shouldn't* have to clear your browser cache, however I was told that some users may need to clear their browser cache (they shouldn't have to, but some browsers can be more aggressive than others) Let me know if this issue persists Thank you
  15. CC Help Jenn

    Email Notifications

    @Woobstr112G and @sft429 You both should start receiving notifications again. Your email providers had bounced an email we sent to you so that is why you stopped receiving emails. Not sure how many email notifications you are receiving per day or at a time but it could be your provider is aggressive to prevent spam, and thinking that multiple emails in a row would be spam they bounce one. If this continues to happen however I am not sure there is much I can do. Please check that you have the address <cruisecritic@invisioncloudcommunity.com> white listed and/or on your safe senders list Thank you
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