dave34

Just now, Tampa Girl said:

 

What is your source for your contention that HAL made "0" refunds in April?

The rep. told me on the phone when she told me my refund could be 90- 180 days from cruise date. 

1 hour ago, CruiserBruce said:

And, perhaps you missed it...as @Krazy Kruizers may have as well...Carnival Corp has been raising about double that in cash.

If reports are correct they have the cash. They are just not refunding anyone—— 0 refunds for April. 

7 minutes ago, RocketMan275 said:

You do realize that if the cruise line provides sufficient proof, the credit card company can reinstate the charges?

You do realize that if the cruise line goes bankrupt, the court may require you to pay back any refunds?

You do realize when they cancel the cruise they have NO proof to prevent a timely refund . Not sure about your credit card but mine says different about bankruptcy. You are running out of ways to back HAL, if you feel good about waiting 90-180 days great, most people are not. 

10 minutes ago, Mud_Shark said:

One person's trash is another person's treasure.

 

As someone who is losing confidence in seeing a refund at any point, I totally understand the multiple threads and negative threads.  Other than speculation on when cruising will return, is there any other germane topic these days?

 

I personally do not want to wade through 15 pages of a single thread.  i would rather read a new thread with 25 replies.

 

Don 

Don it’s not the amount of threads, it the amount of negative HAL talk that bothers a lot on this board. Some will back HAL to hell and back 

18 minutes ago, kaiiak said:

Of course, I was just waiting for someone to reply with a snarky remark about money... didn’t take long. 🙄 Thanks Dave Ramsey! Luckily I’m still working & being paid, but I do have compassion for folks who are not & need their money back ASAP. I’m guessing some retirees are also stressed about $ since the stock market tanked. 

They are a lot on here that will back HAL to hell and back. Bottom line they are holding money that does not belong to them. I was told 90 to 180 days from date of cruise, not when it canceled, which would be at least 90 from June 14 for me. Filed dispute with  card ASAP. I bet my American Express gets money from HAL sooner, they credit it to my account in less than 24 hours. 

9 minutes ago, RocketMan275 said:

If the cruise lines go bust, then it is your problem too.

That’s the reason you need to dispute with your CC ASAP than it’s not your problem. It’s foolish to trust HAL to refund any cash. 

My TA was told today it may be 90-180 days from date of cruise, June 14, for cash refund. Starting my credit card dispute tomorrow. 

54 minutes ago, 1025cruise said:

Please understand that HAL has a ton of refunds to process. Please also understand that they too are working remotely. While a CC dispute would get your money back quickly, it could mess things up in the future. Please be patient, they are working as hard as possible to generate all the refunds.

My ta told me today that HAL told her no refunds have processed yet. She said my June 12 cruise could be 90- 180 days from that date. She can not get a straight answer from anybody at HAL. That is way more than being patient. You can believe HAL bs if you want, I’m filling with cc. 

1 hour ago, CJcruzer said:

you can dispute with your credit card company - however, the first thing they will ask you is when were you told the credit would be coming.  They use this information to corroborate when they investigate with the merchant.  If HAL told you up to 60 days (which is the current blurb I am receiving) then the card company will tell you to wait until the 60 days is past.

 

However, you could ask them to document this information on file  for now - so it has been noted already at the 30 day mark, or whatever point you are atin the waiting period. 

 

 Then follow up once 60 days has passed and you have not yet received compensation.

 

Carol

What we are being told is a minimum of 60-90 days, they are not really giving a time. I think they are buying time to get their act together to file bankruptcy. Will the credit card refund after that? 

Has anyone filed a dispute with their credit card company? How long should a person wait until we do? Maybe someone with experience with this has some info. I see bankruptcy happening sooner than later. 

1 hour ago, CruiserBruce said:

NO bank, ever, has 100% of its deposits and liabilities just sitting around, being held in reserve, in cash. NONE. Neither does any other type of company. Too many people think(not saying you do, @kevingastreich, but far too many do think ), incorrectly, that businesses just have huge quantities of cash just sitting around, just because they are large companies. Total lack of understanding how a business works.

I canceled Internet,drink packages and excursions on March 2, HAL canceled my cruise for June on April 12. I have heard absolutely nothing from them. Is this the way you run a business that wants to have customers in the future? I do not think they plan on having future customers they are getting everything in line to file bankruptcy.  They have 12 grand of mine, I can’t get a response but the standard Waite 60-90 days BS. 

3 hours ago, kazu said:

 

My experience is that pre-purchases items (excursions, dinners, beverage cards, etc.) are refunded separately and usually processed faster than the refunds.

I canceled excursions, Internet, drink packages on March 2. Have not heard or seen anything from HAL  

1 hour ago, iancal said:

It is not just HAL.

 

Many of the cruise lines are being less than forthright and very transparent when it comes to cruises that have no chance of sailing and cancellations. 

 

I mean really.....telling someone that it is 'looking good' for a May 15 Alaska cruise goes far beyond stretching credibility.

I agree 100 % , it’s not about the people answering the phone, we all no they are on a script. HAL has people’s money and a lot of folks are out of a job and needing the money ASAP. Taking 60 days to refund is outrageous, and not canceling cruise’s that we all no will never happen, no excuse. They have 12 thousand of mine that I have be waiting on since March 1, probably will never see it. I for one will remember HAL’S customer service in the future 

22 minutes ago, the col. said:

When I asked her about the dates--our trip starts going to Denali on the 14th--which is in the window of there cruises that are canceled--she stated yes that is correct--but your cruise portion doesn't start until the 17th which falls outside the already canceled window--seems odd--its really troubling to us that they just can't make a decision--

HAL needs to stop jerking their customers around cancel the Alaska cruise’s until at least July. The Vancouver port is closed until July so quit telling lies to their customers. 

4 hours ago, KidCruze said:

I would just like a response from HAL. I think not canceling these June cruises is dishonest because they know they will not happen. I understand they don't want to lose my deposit right now, but I will have a hard time trusting them with money for future cruises. I don't even want my deposit back, I just want to reschedule a future cruise, but if I don't have clear options on April 18 (when final payment is due), I'll probably just let them keep the $99/pp and I'll do something else. 

By no means would I give them more money if I where you, you probably will never see it refunded. I agree 100% they need to officially cancel the Alaska cruise’s  until at least July. 

Get ready to get beat up by the HAL supporters. One reason, they hope you cancel so they can offer you a credit and not cash. I have a cruise leaving Vancouver in June, we all no that will not happen, but you will not get anything out of HAL. I canceled drink package, Internet and excursions on March 1, still have not heard anything from them. They have 12 thousand in cruise money that I’m afraid I will never see. I can understand a delay for the cash refund , but not informing customers is outrageous. 

6 minutes ago, richwmn said:

I received this in an email from Delta Friday

 

 

 

• Additional flexibility: We heard your feedback that you want the value of your tickets to be secure and redeemable for a longer period, so we have extended the ability to plan, re-book and travel for up to two years. We’ve waived change fees for your trips through May 31, 2022 if you have travel booked in April or May as of April 3, 2020, or canceled travel/eCredits from flights in March, April or May 2020. You can also change new tickets purchased between March 1 and May 31, 2020, without a change fee for up to a year from the date of purchase.   My trip is for June. Unless they extend this past May this is no help for people with flights after may

19 minutes ago, SuzieQ521 said:

Great news , although airline has to initiate the cancellation.

 

Assuming our June Alaska cruise is cancelled, how would we go about getting a refund for a flight  we booked ourselves with Alaska Airlines?

Still the flight will have to be canceled by the airline. I have 4 tickets with delta for a June cruise to Alaska, if I cancel all I can get is credit in the names on the ticket to be used within a year from date purchased. I bought tickets in January and have to use The credit by January 2021. They will hold out sometime up to the day before the flight to cancel hoping you cancel and then they just have to give a credit. I will loose by money, have no plans to fly before next summer 

15 minutes ago, laumicmah said:

Oh boy. Just, yesterday, cancelled our  2 cabins on a July cruise to Canada. Final payment was approaching. I booked via an online travel company that begins with Ex. They told me typically 7-10 days but might take longer. Uh... but he did not say 60 days. Also, I forgot to cancel our 2 specialty dining for 4 people I booked. I suppose that auto cancels when cruise booking is cancelled and normally refunds fairly quickly (I guess that might take time too)????

I canceled drink packages, Internet, dining and excursions 28 days ago. I have got nothing from HAL. Waiting for them to cancel June Alaska cruise from Vancouver , they no it’s not going to happen, so I can get my money back. They are delaying refunds for a reason. We will be lucky to see anything back from them. 

22 minutes ago, Reagan0712 said:

Same here. Train to Denali on May 14th and getting ship in Seward on May 17th. We also have two nights pre-train booked in Anchorage as we thought we’d take the 13th and look around Anchorage.  

Vancouver and Seattle ports are closed to cruise ships until at least  July. HAL needs to cancel the Alaska cruise’s at least until July and stop messing with their customers. A lot of people are without jobs and probably need the refunds ASAP, 60 -90 days is just pitiful. I’m looking for 12 thousand back and I’m starting to feel I will never see it from HAL. I guess you can say I’m not drinking the HAL koolade  anymore. 

3 minutes ago, Lyndihop said:

Was told today to expect a minimum of 60 days. Funny, when I booked it, took less than 24 hours and charge my card. 
I don’t have a good feeling about this 😢

I’m with you. HAL owes me 12 thousand, I’m afraid I will never see it. 

15 hours ago, rkacruiser said:

 

I read some desire for "finger pointing" in your post.  If you are booked on an Alaska cruise that sails from/to Canada prior to July 1st, are you not able to extrapolate what that means for you?  

56 minutes ago, iancal said:

I do not think that by dragging their feet to officially announce cancellations HAL is endearing themselves to customers who have bought and paid for those cruises.  This is very poor PR at best.

 

As for HAL continuing to take cruise reservations and deposits  for cruises that will  clearly not sail......   At best they look more than a little silly and detached from reality.

 

There is something amiss.

I afraid  there are two things In play with HAL , they are hoping to get a bale out from the government before they make any refunds, or they will file bankruptcy and there will be no refunds. They owe me 12 thousand, I feel I will be lucky to see it. I’m lucky that I’m still working but a lot people are not and  could use their money back. 

Sure, they have 12 thousand of my money. No ideal when I will get it back or if I will. 

Why doesn’t HAL make an announcement on the Alaska cruise’s until July? They are hoping customers get impatient and cancel on their own. They need to announce and promptly refund customers money and quit jerking around their customers or they will have for few when this is over. 

If they would just announce that all Alaska cruise’s are cancelled until atleast July, they no this , how many phone calls would this stop. They need to quit jerking their customers around and promptly refund their money. I have a bad feeling they are planning on bankruptcy if the government don’t bale  them out. They have 12 thousand of my money ,  not looking good that I will see that anytime soon if ever.