I sailed with MSC 6 months ago. 5 months before sailing, I completed the status match form (four times because it never seemed to work) having previously sailed with NCL on 5 cruises. I didn't get status matched prior to my sailing. Then, immediately AFTER my sailing, I magically received notification that I was matched to Classic and only had 1800 points. This made no sense to me. I was thinking that my sailing would have put me into the next category with MSC. In my mind 1+1=2. I have been persistent sending at least 10 emails with only ever receiving one very vague email not answering my question. Well, today my persistence paid off! Someone responded to me answering my question:
Good Afternoon HEATHER,
When you complete a status match, you do not bring over the points
you had with the other cruise line. When you match with MSC you
receive the starting amount of points that belong to the tier level
that you were approved for. In your case, you received classic
status which is the first tier level so you only received one point
starting off. You currently have 1900 points due to your past
sailing. Matching with a higher level will get you a higher level
with Msc and more points starting off. For example, Norwegian
Ambassador would have given you Msc Diamond with 10,000 points.
Please keep in mind, Every voyage aboard MSC Cruises as well as
any onboard spending will add points to your account.
Should you require additional assistance please
feel free to contact our contact center at 1877.665.4655
Best Regards
MSC Voyagers club
So, basically I got 1 point. ONE point! LOL!!!!!! Such a crock.