I can relate to this poster about the lack of help from the cruise line. They use outside companies who you can not communicate by phone, text, or email. You fill out a form on their website. In the case of Celebrity it was chargerback.com . We arrived back from our cruise in November to the Rome cruise port. Our tag number was number 12. One of our pieces of luggage was missing. We had an AirTag. It showed it was still in the arrivals hall. We looked through all the bins and it was not there. Next thing we know the AirTag is showing movement. It went to the rome airport. We thought for sure the people who took the luggage would realize they had the wrong luggage. Next thing we know the luggage is in Amsterdam. Then it is in Southampton England. It’s sat there for seven days. The website asked if we had an AirTag. Yes, we said, and they said to post a location, which we did three days later they came back and said they can’t find our luggage. I again posted the location that the AirTag showed where the luggage was. Three days later again, the company said we cannot find the luggage. I contacted Lost and found at the Southhampton Airport by email. They referred my email to baggage. They said they had a bag there that matched our description with somebody else’s name on it. I alerted them to the fact we had a Delta gold medallion tag and also our names were on a slot on the side of the luggage. After much begging, they agreed to put my bag on a flight back to Wilmington NC. It took a couple days, but it did eventually get back to us. There was a lot of questions at the airport on why our luggage had somebody else’s name on it. They wanted us to report it to the police as it was a crime to put luggage on a plane that did not belong to that person, but they had removed the tags that were on it. So somebody took our luggage and didn’t realize it until they got to England and just abandoned it all together. I was not happy, and I really feel celebrity was to blame because of the poor follow through with the company that they’ve hired to find lost luggage. And yet not happy with the people who took it that did not have the decency to report it. I don’t post much but have cruise for over 20 years and this has never happened. Our lock was missing but everything was there and it did not look like anyone went through the bag. No response from Celebrity until after 4 emails to the executive office.