My review of Silver Suite 726. I generally do not comment on such issues.
The positives, it’s a silver suite silly! But with a strange configuration, obviously it was two verandahs and has been converted into a single suite. One verandah suite became the living room dining room areas with a sleep couch, large closet, dining room table that seas four, dry bar and a complete bathroom with shower. The second room has a bedroom and large walk in closet with vanity and another complete bathroom. Lots of drawers and closet space, a double verandah in length, narrow but with a table and chairs and a single lounger. One gets “free” laundry with a silver. Its also located midship on the Cloud.
And the major negatives. Keep in mind one pays a small fortune for this suite. It should be superlative. For us the Silver experience has been very tarnished for the following reasons. Not in order of priority.
1. Noise. At about 4 am the gentlemen who clean the pool deck begin their job. They wash the deck and move the furniture. And the water from the deck wash and buckets and hoses goes directly onto our verandah from above like a deluge. The noise of the furniture moving is really loud, loud enough to wake me up. We did mention this to our butler and the deck cleaning was started about 6 am instead of the earlier time. For anyone who wants to nap in the afternoon and is a light sleeper, this is not the suite for you. The constant moving of the pool deck furniture will prohibit sleep. The noise also continues with the Grill as it is directly above 726. The staircase to deck 8 is just above our bedroom in the suite, we hear all of the comings and goings! Those pax who are habitués of the bar seem to prefer the tables above our suite. They arrive in early morning to grab their regular table.
2. Grey water. This has been a MAJOR issue since Reykjavik. Our double verandah location has issues with the smell of sewage. Initially I thought this was from the bunkering that was happening. When it did not abate, we reported it and had a succession of people who also confirmed the pungent smell, those being; the guest relations, the head butler, our butler, the suite attendant. The smell was so strong we really couldn’t open our verandah door, as the odor would permeate our suite. After the parade of sniffers, first the plumbers came. They took off the drain covers and cleaned a bit and confirmed that the two drains above our verandah were patent and only draining water from above, not sewage. Then the head engineer came. He tried a number of things. The smell persisted. More inspections and sniffers. Then the head engineer supposedly shut off some drain/vent. The smell went away for some days but then came back periodically. It gets less with wind from a certain direction. We were offered another silver suite, but we were told we would have to move back to 726 at changeover day. This didn't seem like a good choice as we hoped the smell would go away. The smell comes and goes. For the last several days the smell has returned in full force. We cannot open our sliders for fresh air as its not fresh. Finally today I learned the reason from one of the many “engineers”, it has to do with the grey water in a trap above us that can not be emptied. The grey water collects over time and must be dumped, but can only be dumped in a place that permits it. What this means is that we will get the smell If the trap can’t be dumped. We asked why this suite is allowed to be used and we were told that in very cold climates they don't get complaints as no one opens the doors.
3. Air conditioning. Last night our A/C failed for the second time. We couldn’t open the verandah doors due to the sewage smell. The A/C has finally been fixed. It required a team who had to open the ceiling. The dump of the trap also took place this afternoon. At the moment our suite is cool and has no smell.