Posted May 5th, 2018, 04:36 PM
I am unclear from this thread precisely what class of booking was made (Select, Saver, Guarantee etc) but as we know, anything other than a select booking carries a degree of risk. I might be wrong, but I don’t believe that the bed configuration is ever guaranteed on anything other than a select booking with a confirmed cabin number at point of booking. Other than that it’s a ‘preference’ rather than a condition of booking.
I would just like to offer a couple of points of reassurance to the OP.
Firstly, there seems to be an insinuation from some that you might have been ripped off price wise. I doubt this very much. P&O operates fluid pricing and prices for the same cabin on the same cruise vary wildly. From our experience, the cheapest price (for a select fare with specified cabin) is always when the Cruise first goes on sale, 2 years out. Between then and the Cruise the prices go up and down like a yo yo based on supply and demand, but is never cheaper than at launch. I suspect that you just booked at an expensive time, but you were obviously comfortable with the price to have booked the cruise, so I wouldn’t stress over that aspect and let it spoil your Cruise.
Finally, even when a Cruise is officially sold out, they usually have a few cabins empty for emergencies if they have to relocate someone. Last year we were on Britannia in August and had a problem with our suite. The ship was technically full but we were offered a choice of two cabins to choose from and were even told that we could sleep in the ‘spare’ balcony cabin whilst retaining our suite for everything else. All of this was arranged by the extremely helpful Customer Services Manager, who I suggest you seek out as you board, should the problem not be resolved before.
Whilst we have always found the land based customer service team at P&O to be dire, the ships staff are first class and will go out of their way to make sure that you enjoy the cruise. I predict that this will all get resolved and you will have a lovely cruise. We have very fond memories of Oceana.
I don't mean to be unclear sorry for any confusion. We booked this through a TA (which I am now regretting). They didn't disclose the type of cabin that they were offering us at the time (February 2018) because according to the TA it was 'the only cabin left'. It's hard to believe but we felt like it was worth the money at the time. It was in fact a guarantee cabin so we only got given out cabin number yesterday. We were, however, promised a balcony cabin of an accordingly 'high grade'. The TA didn't tell us that there was a chance that we would get a cabin that was very different from the other balcony cabins. (Could be our fault as well for not doing thorough research, however this holiday was perfect for us and really important to my family for various reasons).
Secondly, we have contacted P&O directly and my TA. The TA was incredibly rude, and not helpful whatsoever, genuinely made me want to cry as they told us 'there was nothing they could do' and proceeded to put down the phone very quickly. We then contacted P&O directly who were very helpful, I agree the people who work for P&O are very understanding and helpful they are brilliant. However they also said there wasn't much they could do, but the guy I spoke to said he would contact the managers and do everything he could. He will get back to me on Monday and I will let all of you know what they say they can do, if anything.
I am sure the holiday won't be damaged by this minor hiccup but it's just really disappointing that we are paying near the same amount for a selector cabin yet the cabin we are getting only has one fixed bed and 3 fold out beds.