Help our cabin is not what we expected!


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#41
King's Lynn
85 Posts
Joined Feb 2015
If you have booked a select fare with your travel agent then I would have thought they should have offered you a selection of cabin numbers (if I’m correct they are usually allocated a selection of each grade by P&O) which you could have then looked at the deck plans to find their location and possible layouts to pick the best cabin for you. That’s what has usually happened in the past when I’ve booked through a TA, this year I’ve gone direct but only because there’s not many discounts about nowadays. I really hope you get something sorted or at least some compensation and that you still have a lovely holiday.
Sam.
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#42
UK
27 Posts
Joined Apr 2012
Originally posted by gadabout60
Sorry to hear your predicament and I have no realistic helpful suggestions though I wonder if you could swap with a senior officer ?

Anyway I just wonder if you used a standard travel agent as it sounds to me like they have let you down - and would recommend a specialist cruise agent next time
I dont know how happy the Op's other half would be with this arrangement, but hey, I guess what goes on on Oriana, stays on Oriana.
#43
Whitley Bay, North East England
7,248 Posts
Joined Nov 2006
Originally posted by GirlyCruiser
If you have booked a select fare with your travel agent then I would have thought they should have offered you a selection of cabin numbers (if I’m correct they are usually allocated a selection of each grade by P&O) which you could have then looked at the deck plans to find their location and possible layouts to pick the best cabin for you. That’s what has usually happened in the past when I’ve booked through a TA, this year I’ve gone direct but only because there’s not many discounts about nowadays. I really hope you get something sorted or at least some compensation and that you still have a lovely holiday.
Sam.


Sorry bu this is a guaranteed booking, meaning that you cannot pick your cabin. You are allocated one by the company. These are generally offered near the end of the booking period when the cruise is well booked up. As reading the thread seems to be the case. Confirmed by the price which has been paid.


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To Come

Oriana 18
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Gan Canny

Dai
#44
King's Lynn
85 Posts
Joined Feb 2015
Originally posted by daiB
Sorry bu this is a guaranteed booking, meaning that you cannot pick your cabin. You are allocated one by the company. These are generally offered near the end of the booking period when the cruise is well booked up. As reading the thread seems to be the case. Confirmed by the price which has been paid.


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Oh I see. I only wondered if it was select fare as a couple of people thought the price was quite high. I’ve never done a late booking as work kind of restricts that kind of thing for me so I wasn’t aware of guaranteed bookings as such, only those in saver fares. Thank you for clarifying that for me daiB
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#45
England
1,568 Posts
Joined Aug 2014
Originally posted by amajaa
Wow I would never pay more than £100 a night for a cabin, that is really expensive, we have had 3 x 14 night Cruises for that price. I would complain to your T A , was it a specific cruise T A?
Your comment isn’t terribly informative unless you clarify whether you are talking about £100 a night in total or per person and what type of cabin you are referring to. The OP is talking about a balcony cabin. I presume you might be talking about an inside? If so, then that’s chalk and cheese, especially on the older ships where there are fewer balcony cabins and they carry a bigger price premium than the newer ships. Of course, if you are talking about a balcony cabin on Oceana for that price then your comment is entirely relevant and I apologise.
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P&O Cruises Experience – 162 nights over 15 cruises (Arcadia, Aurora x 4, Azura, Britannia x 3, Oceana x 2, Oriana x 2, Ventura x 2)
P&O Cruises to Come - 85 nights over 5 cruises (2018 - Aurora, 2019 - Aurora x 2, 2020 - Iona, Aurora)

674(A) Oriana 14/5/96. Southampton to Istanbul (Fly back). 8 nights. Outside Cabin.
E620 Oceana 11/8/06. Western Mediterranean. 14 nights. Outside Cabin.
E720 Oceana 12/8/07. Canaries. 13 nights. Outside Cabin.
X912 Oriana 24/7/09. Baltic. 14 nights. Outside Cabin.
A118 Azura 5/8/11. Eastern Mediterranean. 16 nights. Superior Deluxe Balcony Cabin.
N321 Ventura 18/8/13. Western Mediterranean. 14 nights. Superior Deluxe Balcony Cabin.
B517 Britannia 15/8/15. Western Mediterranean. 14 nights. Forward Suite + Adjacent Balcony Cabin.
B622 Britannia 23/7/16. Norwegian Fjords. 7 nights. Forward Suite + Adjacent Balcony Cabin.
N703 Ventura 15/2/17. Amsterdam & Bruges. 4 nights. Penthouse Suite.
R705 Aurora 13/5/17. Baltic. 16 nights. Accessible Balcony Cabin.
B721 Britannia 22/7/17. Western Mediterranean. 14 nights. Aft Corner Wrap Suite + Adjacent Balcony Cabin.

R718 Aurora 20/10/17. Zeebrugge (although didn’t dock due to storm). 2 nights. Accessible Balcony Cabin. Back to Back with;
R719 Aurora 22/10/17. Spain & France. 7 nights. Accessible Balcony Cabin.
R802 Aurora 9/3/18. Northern Lights. 12 nights. Accessible Balcony Cabin.
J807 Arcadia 1/7/18. Norwegian Fjords. 7 nights. Aft Corner Wrap Suite + Adjacent Balcony Cabin.
#46
Whitley Bay, North East England
7,248 Posts
Joined Nov 2006
Originally posted by Selbourne
Your comment isn’t terribly informative unless you clarify whether you are talking about £100 a night in total or per person and what type of cabin you are referring to. The OP is talking about a balcony cabin. I presume you might be talking about an inside? If so, then that’s chalk and cheese, especially on the older ships where there are fewer balcony cabins and they carry a bigger price premium than the newer ships. Of course, if you are talking about a balcony cabin on Oceana for that price then your comment is entirely relevant and I apologise.


Interestingly the cruise in question is not even listed by the TA I use showing it is full. You will not get cabins at £100 pppn.

In July the cheapest inside for 7 nights is £131 pppn and for 14 nights it’s £112 pppn.


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Aurora R418 Aurora R419
Adonia F507 Adonia F508
Aurora R525 Arcadia J625
Oceana E721 Oriana X718
Arcadia J813 Oriana X820
Ventura N902 Aurora R913
Arcadia J004 Oceana E021
Ventura N110 Azura A121
Aurora R119 Ventura N210
Arcadia J217 Oriana X302
Oriana X312 Aurora R315
Oceana E402 Azura A409
Azura A410 Oceana E425
Oceana E426 Arcadia J510
Britannia B522 Britannia B523
Ventura N603 Azura A616
Arcadia J615 Arcadia J616
Oceana E625 Crown Princess May 17
Britannia B719 Britannia B720
Azura A728 Azura A729
Ventura N801 Oriana X807

To Come

Oriana 18
Ventura 19
Ventura 19
Britannia 19
Ventura 19
Ventura 19
Ventura 20
Aurora 20
Aurora 20
Aurora 20



Gan Canny

Dai
#47
England
1,568 Posts
Joined Aug 2014
I am unclear from this thread precisely what class of booking was made (Select, Saver, Guarantee etc) but as we know, anything other than a select booking carries a degree of risk. I might be wrong, but I don’t believe that the bed configuration is ever guaranteed on anything other than a select booking with a confirmed cabin number at point of booking. Other than that it’s a ‘preference’ rather than a condition of booking.

I would just like to offer a couple of points of reassurance to the OP.

Firstly, there seems to be an insinuation from some that you might have been ripped off price wise. I doubt this very much. P&O operates fluid pricing and prices for the same cabin on the same cruise vary wildly. From our experience, the cheapest price (for a select fare with specified cabin) is always when the Cruise first goes on sale, 2 years out. Between then and the Cruise the prices go up and down like a yo yo based on supply and demand, but is never cheaper than at launch. I suspect that you just booked at an expensive time, but you were obviously comfortable with the price to have booked the cruise, so I wouldn’t stress over that aspect and let it spoil your Cruise.

Finally, even when a Cruise is officially sold out, they usually have a few cabins empty for emergencies if they have to relocate someone. Last year we were on Britannia in August and had a problem with our suite. The ship was technically full but we were offered a choice of two cabins to choose from and were even told that we could sleep in the ‘spare’ balcony cabin whilst retaining our suite for everything else. All of this was arranged by the extremely helpful Customer Services Manager, who I suggest you seek out as you board, should the problem not be resolved before.

Whilst we have always found the land based customer service team at P&O to be dire, the ships staff are first class and will go out of their way to make sure that you enjoy the cruise. I predict that this will all get resolved and you will have a lovely cruise. We have very fond memories of Oceana.
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P&O Cruises Experience – 162 nights over 15 cruises (Arcadia, Aurora x 4, Azura, Britannia x 3, Oceana x 2, Oriana x 2, Ventura x 2)
P&O Cruises to Come - 85 nights over 5 cruises (2018 - Aurora, 2019 - Aurora x 2, 2020 - Iona, Aurora)

674(A) Oriana 14/5/96. Southampton to Istanbul (Fly back). 8 nights. Outside Cabin.
E620 Oceana 11/8/06. Western Mediterranean. 14 nights. Outside Cabin.
E720 Oceana 12/8/07. Canaries. 13 nights. Outside Cabin.
X912 Oriana 24/7/09. Baltic. 14 nights. Outside Cabin.
A118 Azura 5/8/11. Eastern Mediterranean. 16 nights. Superior Deluxe Balcony Cabin.
N321 Ventura 18/8/13. Western Mediterranean. 14 nights. Superior Deluxe Balcony Cabin.
B517 Britannia 15/8/15. Western Mediterranean. 14 nights. Forward Suite + Adjacent Balcony Cabin.
B622 Britannia 23/7/16. Norwegian Fjords. 7 nights. Forward Suite + Adjacent Balcony Cabin.
N703 Ventura 15/2/17. Amsterdam & Bruges. 4 nights. Penthouse Suite.
R705 Aurora 13/5/17. Baltic. 16 nights. Accessible Balcony Cabin.
B721 Britannia 22/7/17. Western Mediterranean. 14 nights. Aft Corner Wrap Suite + Adjacent Balcony Cabin.

R718 Aurora 20/10/17. Zeebrugge (although didn’t dock due to storm). 2 nights. Accessible Balcony Cabin. Back to Back with;
R719 Aurora 22/10/17. Spain & France. 7 nights. Accessible Balcony Cabin.
R802 Aurora 9/3/18. Northern Lights. 12 nights. Accessible Balcony Cabin.
J807 Arcadia 1/7/18. Norwegian Fjords. 7 nights. Aft Corner Wrap Suite + Adjacent Balcony Cabin.
#48
52 Posts
Joined May 2018
Originally posted by daiB
Sorry bu this is a guaranteed booking, meaning that you cannot pick your cabin. You are allocated one by the company. These are generally offered near the end of the booking period when the cruise is well booked up. As reading the thread seems to be the case. Confirmed by the price which has been paid.


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Yes, to be fair it was a guaranteed booking, however the TA informed us that the cabin would be like any other balcony cabin! We trusted them with this holiday and it just feels as if we are paying a lot of money for something that isn't up to the standard we expected. Sorry if all of this sounds totally over the top, just want to make sure that I'm not wasting money.
#49
Edinburgh
3,686 Posts
Joined Jan 2008
Originally posted by eddiecat
Yes, to be fair it was a guaranteed booking, however the TA informed us that the cabin would be like any other balcony cabin! We trusted them with this holiday and it just feels as if we are paying a lot of money for something that isn't up to the standard we expected. Sorry if all of this sounds totally over the top, just want to make sure that I'm not wasting money.
I understand it's very disappointing but go and enjoy everything else about the cruise. When you get onboard, go down to reception and explain calmly the circumstances maybe add a few tears!!) and ask them to keep you in mind if another cabin becomes available. You might even try leaving a note at Reception for the Hotel General Manager. Not saying it will work, but nothing ventured nothing gained! Don't get annoyed or it will be counter-productive IMO.
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Still to come:
P&O Aurora USA and Canada 16th September 2018
P&O Ventura Bermuda, USA and Caribbean 5th February 2019
P&O Oriana Spain, Corsica and Italy, 17th September 2019. CANCELLED BY P&O
Celebrity Infinity Adriatic, Sicily and Spain, 24th August 2019
P&O Ventura USA and Caribbean February 2020
#50
52 Posts
Joined May 2018
Originally posted by Selbourne
I am unclear from this thread precisely what class of booking was made (Select, Saver, Guarantee etc) but as we know, anything other than a select booking carries a degree of risk. I might be wrong, but I don’t believe that the bed configuration is ever guaranteed on anything other than a select booking with a confirmed cabin number at point of booking. Other than that it’s a ‘preference’ rather than a condition of booking.

I would just like to offer a couple of points of reassurance to the OP.

Firstly, there seems to be an insinuation from some that you might have been ripped off price wise. I doubt this very much. P&O operates fluid pricing and prices for the same cabin on the same cruise vary wildly. From our experience, the cheapest price (for a select fare with specified cabin) is always when the Cruise first goes on sale, 2 years out. Between then and the Cruise the prices go up and down like a yo yo based on supply and demand, but is never cheaper than at launch. I suspect that you just booked at an expensive time, but you were obviously comfortable with the price to have booked the cruise, so I wouldn’t stress over that aspect and let it spoil your Cruise.

Finally, even when a Cruise is officially sold out, they usually have a few cabins empty for emergencies if they have to relocate someone. Last year we were on Britannia in August and had a problem with our suite. The ship was technically full but we were offered a choice of two cabins to choose from and were even told that we could sleep in the ‘spare’ balcony cabin whilst retaining our suite for everything else. All of this was arranged by the extremely helpful Customer Services Manager, who I suggest you seek out as you board, should the problem not be resolved before.

Whilst we have always found the land based customer service team at P&O to be dire, the ships staff are first class and will go out of their way to make sure that you enjoy the cruise. I predict that this will all get resolved and you will have a lovely cruise. We have very fond memories of Oceana.

I don't mean to be unclear sorry for any confusion. We booked this through a TA (which I am now regretting). They didn't disclose the type of cabin that they were offering us at the time (February 2018) because according to the TA it was 'the only cabin left'. It's hard to believe but we felt like it was worth the money at the time. It was in fact a guarantee cabin so we only got given out cabin number yesterday. We were, however, promised a balcony cabin of an accordingly 'high grade'. The TA didn't tell us that there was a chance that we would get a cabin that was very different from the other balcony cabins. (Could be our fault as well for not doing thorough research, however this holiday was perfect for us and really important to my family for various reasons).
Secondly, we have contacted P&O directly and my TA. The TA was incredibly rude, and not helpful whatsoever, genuinely made me want to cry as they told us 'there was nothing they could do' and proceeded to put down the phone very quickly. We then contacted P&O directly who were very helpful, I agree the people who work for P&O are very understanding and helpful they are brilliant. However they also said there wasn't much they could do, but the guy I spoke to said he would contact the managers and do everything he could. He will get back to me on Monday and I will let all of you know what they say they can do, if anything.
I am sure the holiday won't be damaged by this minor hiccup but it's just really disappointing that we are paying near the same amount for a selector cabin yet the cabin we are getting only has one fixed bed and 3 fold out beds.
Thanks
#51
52 Posts
Joined May 2018
Originally posted by tartanexile81
I understand it's very disappointing but go and enjoy everything else about the cruise. When you get onboard, go down to reception and explain calmly the circumstances maybe add a few tears!!) and ask them to keep you in mind if another cabin becomes available. You might even try leaving a note at Reception for the Hotel General Manager. Not saying it will work, but nothing ventured nothing gained! Don't get annoyed or it will be counter-productive IMO.
Thank you. Yes I'm sure we will still have a fab time. Already called P&O and had a little cry over the phone to them, they were very sympathetic and very understanding, I should be getting a phone call on Monday regarding the whole issue
#52
Whitley Bay, North East England
7,248 Posts
Joined Nov 2006
Originally posted by eddiecat
Yes, to be fair it was a guaranteed booking, however the TA informed us that the cabin would be like any other balcony cabin! We trusted them with this holiday and it just feels as if we are paying a lot of money for something that isn't up to the standard we expected. Sorry if all of this sounds totally over the top, just want to make sure that I'm not wasting money.
Not over the top at all the TA clearly did not know much about Oceana or some of the limited cabins. Had you booked very early yoy could have had a suite or at least a mini suite fot the money you have paid.

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Aurora AU112 Arcadia AR223
Aurora R418 Aurora R419
Adonia F507 Adonia F508
Aurora R525 Arcadia J625
Oceana E721 Oriana X718
Arcadia J813 Oriana X820
Ventura N902 Aurora R913
Arcadia J004 Oceana E021
Ventura N110 Azura A121
Aurora R119 Ventura N210
Arcadia J217 Oriana X302
Oriana X312 Aurora R315
Oceana E402 Azura A409
Azura A410 Oceana E425
Oceana E426 Arcadia J510
Britannia B522 Britannia B523
Ventura N603 Azura A616
Arcadia J615 Arcadia J616
Oceana E625 Crown Princess May 17
Britannia B719 Britannia B720
Azura A728 Azura A729
Ventura N801 Oriana X807

To Come

Oriana 18
Ventura 19
Ventura 19
Britannia 19
Ventura 19
Ventura 19
Ventura 20
Aurora 20
Aurora 20
Aurora 20



Gan Canny

Dai
#53
52 Posts
Joined May 2018
Originally posted by Toftwood
I know this might seem a bit of an “off” comment but as you have clearly travelled with P&O before (using the phrase loyal customers), what fare types have you booked on your previous trips and if you always book the same fare type then maybe you have been more fortunate in the past. I do hope however that you have a great cruise and are able to make the best of it
The price was worth it for us when we booked it (we needed the holiday so would have paid anything!!) However when we pay that price we expect to get the cabin we asked for. When we booked it the TA asked if we wanted a queen bed or twin bed and obviously we said queen. This made us believe that we didn't have to worry about it! Anyway, I'm sure we will make the best of it like you said, we will sort it out one way or another. (we aren't giving up that easily)
#54
52 Posts
Joined May 2018
Originally posted by daiB
Not over the top at all the TA clearly did not know much about Oceana or some of the limited cabins. Had you booked very early yoy could have had a suite or at least a mini suite fot the money you have paid.

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We wish! Fingers crossed one of the suites cancel their holiday and we get whisked into a wonderful cabin. Hahaha, anything other than the cabin we have been given would do at the moment actually. Anyway thanks for the reassurance!
#55
England
1,568 Posts
Joined Aug 2014
Originally posted by eddiecat
Thank you. Yes I'm sure we will still have a fab time. Already called P&O and had a little cry over the phone to them, they were very sympathetic and very understanding, I should be getting a phone call on Monday regarding the whole issue
As I’ve said, even if you don’t get any joy when P&O phone you back (although I suspect that you might), don’t give up. If you can talk to the onboard Customer Service Manager once you are on the ship I think they are likely to resolve the problem for you. This role was upweighted a couple of years ago and it’s now a senior officer level. The chap on Britannia couldn’t have been more helpful and understanding.
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P&O Cruises Experience – 162 nights over 15 cruises (Arcadia, Aurora x 4, Azura, Britannia x 3, Oceana x 2, Oriana x 2, Ventura x 2)
P&O Cruises to Come - 85 nights over 5 cruises (2018 - Aurora, 2019 - Aurora x 2, 2020 - Iona, Aurora)

674(A) Oriana 14/5/96. Southampton to Istanbul (Fly back). 8 nights. Outside Cabin.
E620 Oceana 11/8/06. Western Mediterranean. 14 nights. Outside Cabin.
E720 Oceana 12/8/07. Canaries. 13 nights. Outside Cabin.
X912 Oriana 24/7/09. Baltic. 14 nights. Outside Cabin.
A118 Azura 5/8/11. Eastern Mediterranean. 16 nights. Superior Deluxe Balcony Cabin.
N321 Ventura 18/8/13. Western Mediterranean. 14 nights. Superior Deluxe Balcony Cabin.
B517 Britannia 15/8/15. Western Mediterranean. 14 nights. Forward Suite + Adjacent Balcony Cabin.
B622 Britannia 23/7/16. Norwegian Fjords. 7 nights. Forward Suite + Adjacent Balcony Cabin.
N703 Ventura 15/2/17. Amsterdam & Bruges. 4 nights. Penthouse Suite.
R705 Aurora 13/5/17. Baltic. 16 nights. Accessible Balcony Cabin.
B721 Britannia 22/7/17. Western Mediterranean. 14 nights. Aft Corner Wrap Suite + Adjacent Balcony Cabin.

R718 Aurora 20/10/17. Zeebrugge (although didn’t dock due to storm). 2 nights. Accessible Balcony Cabin. Back to Back with;
R719 Aurora 22/10/17. Spain & France. 7 nights. Accessible Balcony Cabin.
R802 Aurora 9/3/18. Northern Lights. 12 nights. Accessible Balcony Cabin.
J807 Arcadia 1/7/18. Norwegian Fjords. 7 nights. Aft Corner Wrap Suite + Adjacent Balcony Cabin.
#56
Staffordshire, UK
1,314 Posts
Joined Apr 2010
I just wanted to add that if it was me in your shoes I would be very upset too. Hindsight is a wonderful thing where we wish we’d done something different, whether that is more research, not using the TA or whatever.
I sincerely hope that you get good news from P&O on Monday and if not, you are able to sort something better out on board.
Really hope it works out for you. Please let us know.


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#57
52 Posts
Joined May 2018
Originally posted by Selbourne
As I’ve said, even if you don’t get any joy when P&O phone you back (although I suspect that you might), don’t give up. If you can talk to the onboard Customer Service Manager once you are on the ship I think they are likely to resolve the problem for you. This role was upweighted a couple of years ago and it’s now a senior officer level. The chap on Britannia couldn’t have been more helpful and understanding.
Thank you so much for the advice, its set me at ease for now! Fingers crossed they will have some good news on Monday but if not I'll take your advice and keep pestering.
#58
norwich uk
258 Posts
Joined Mar 2010
I hope you get it sorted and have a lovely time ( sounds like something you were so looking forward to and if you have been stressed small things seem so much worse than they are...you will look back and laugh one day ).....all I can say is I am glad me and hubby are at the stage we prefer separate beds LOL !!!
#59
Stoke on Trent, England
5,557 Posts
Joined Apr 2008
Originally posted by eddiecat
Thank you so much for the advice, its set me at ease for now! Fingers crossed they will have some good news on Monday but if not I'll take your advice and keep pestering.
Really feel for you re this one as I would be so disappointed too .......... I do hope that you sort it all out as holidays are so precious.

You seem to be the sort of person who will make the most of it all whatever ----- enjoy Oceana :-)
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#60
52 Posts
Joined May 2018
Originally posted by blueboo
I hope you get it sorted and have a lovely time ( sounds like something you were so looking forward to and if you have been stressed small things seem so much worse than they are...you will look back and laugh one day ).....all I can say is I am glad me and hubby are at the stage we prefer separate beds LOL !!!
Very true! Such a stressful time, just feels like the cherry on top at the moment and was really looking forward to the holiday! Ahahah I don't know, now that I've thought about it maybe separate beds wouldn't be so bad!! Hahahaah