Royal Romance

[ticruiser12]

Just e-mailed them a question and got a reply within 30 minutes...

 

:cool:

[Pookie921]

Well what e-mail did you use? because I tried the e-mail on the website and got an auto response that said call the 888 number, than I tried the e-mail on the voice mail, and received and auto response of Delivery to the following recipient failed permanently.

[ticruiser12]

I am fairly new to CC and don't want to break any rules...If you e-mail me I will send you a contact.

 

goat6t5 at hotmail dot com

[kristi_k1052]

I am fairly new to CC and don't want to break any rules...If you e-mail me I will send you a contact.

 

goat6t5 at hotmail dot com

 

Same here - I have my coordinator's direct email and direct phone line, but I don't want to post it on here without her permission. I would be happy to share it on a one by one basis.

 

Are you working with Julie? A part of me is wondering if she is doing this all by herself.

 

Honestly, the most stressful thing for me right now is trying to get all of our guests to book their cruise. The prices are going up and the rooms are selling out because our wedding is Easter weekend...

 

If anyone on here gets married between now and April will you post your onboard experience on this board so the rest of us know more of what to expect?

 

Thanks Ladies!

[ticruiser12]

Spoke to someone at RCI today that said there are rumors that The Wedding Experience is not answering phones or e-mails because their nose is out of place about Royal dropping them.

[wellsme1]

This is an email I received from whom I thought was our Wedding Specialist, names omitted; Good Afternoon,

 

Due to recent restructuring of our call center, I cannot personally assist with planning wedding, renewals and/or event.

 

If you are currently booked, checking availability, making changes and/or adding enhancements, please contact Royal Romance at 1-888-933-7225.

 

If you have already left a message, you will be contacted by a Wedding Specialist who will reply at their earliest convenience.

Due to recent changes and holidays, they are experiencing high call volume and appreciate your patience!

 

Please do not reply to this email as this account is no longer active.

 

Regards,

 

Wedding Specialist

 

 

Here is a follow up;

 

 

 

I hope all is well with you and that you are having a wonderful day.

 

Thank you very much. I apologize for the briefness of the email as I accidently sent prior to being finished. At this time, as you have been informed, we are restructuring our call center and I will be passing your request for a phone call to answer any questions you have to your wedding specialist.

 

Thank you and please do not hesitate to contact me with any questions and/or concerns.

 

 

Best Regards,

I must say they were quick in responding to my original email, but someone better get their act together QUICK!

[kristi_k1052]

Spoke to someone at RCI today that said there are rumors that The Wedding Experience is not answering phones or e-mails because their nose is out of place about Royal dropping them.

 

I doubt that. I think those numbers and emails have been redirected to the Royal Caribbean representatives so The Wedding Experience probably doesn't even have access to the phone lines or emails from before. When I called Sylvia's direct line last week it went straight to Royal Carribean.

 

I find that no one seems to meet my expectations of when to return calls, provide updates, etc. - even places like Best Buy, hotels and doctors offices. It's not just this wedding place. Businesses just don't seem to be as competent as they used to be. So there's my unsolicited opinion on that...:)

[Gina130284]

This is an email I received from whom I thought was our Wedding Specialist, names omitted; Good Afternoon,

 

Due to recent restructuring of our call center, I cannot personally assist with planning wedding, renewals and/or event.

 

If you are currently booked, checking availability, making changes and/or adding enhancements, please contact Royal Romance at 1-888-933-7225.

 

If you have already left a message, you will be contacted by a Wedding Specialist who will reply at their earliest convenience.

Due to recent changes and holidays, they are experiencing high call volume and appreciate your patience!

 

Please do not reply to this email as this account is no longer active.

 

Regards,

 

Wedding Specialist

 

 

Here is a follow up;

 

 

 

I hope all is well with you and that you are having a wonderful day.

 

Thank you very much. I apologize for the briefness of the email as I accidently sent prior to being finished. At this time, as you have been informed, we are restructuring our call center and I will be passing your request for a phone call to answer any questions you have to your wedding specialist.

 

Thank you and please do not hesitate to contact me with any questions and/or concerns.

 

 

Best Regards,

I must say they were quick in responding to my original email, but someone better get their act together QUICK!

 

 

SH*T!!!!! Does this affect our weddings????? Seriously worried now as I emailed Ginette yesterday with a question and got this reply:

 

Thanks for contacting Royal Romance!

 

You can reach a Wedding Consultant at 888-933-7225 during regular business

hours.

 

Please do not reply to this message. You will be provided a new email address

when you contact Royal Romance.

I just thought maybe she had left so came on here to see if anyone would give me a different email address for them. Dont quite know what to do now!!

[wellsme1]

I was told by RCI customer service that the wedding dept. (not outsourced any more) is currently contacting those who have weddings in Jan/Feb and so on until the transition is complete.

I was basically told to hang tight and I will be contacted soon. I'll give them a couple of weeks before I raise hell.

[ticruiser12]

I was told by RCI customer service that the wedding dept. (not outsourced any more) is currently contacting those who have weddings in Jan/Feb and so on until the transition is complete.

I was basically told to hang tight and I will be contacted soon. I'll give them a couple of weeks before I raise hell.

 

When I spoke to them last week, I just gave them our wedding date and they pulled up ALL of our information (locations, times etc...). Hopefully it will be an easy transition...:cool:

 

Well what e-mail did you use? because I tried the e-mail on the website and got an auto response that said call the 888 number, than I tried the e-mail on the voice mail, and received and auto response of Delivery to the following recipient failed permanently.

 

Just wondering if you were able to get through with the info I sent you?:cool:

[kristi_k1052]

Has anyone asked for/received a quote for additional floral arrangements (bouquets, etc.)? I've been waiting for my quote for almost two weeks now. I'd just like to get an idea if their florist's are absurd or not?

[Elena Iuliana]

It's hard to find something to please your personal taste in our days, really!

:p

[Gina130284]

I've been to my travbel agent today to pay some money off the cruise. She asked how the wedding planning was coming along so I mentioned about the current issues with Royal Romance (emails bouncing back, phone number going through to answer phone and the rumours about the wedding experience dropping them etc etc).

She said she hadn't heard anything but would look into it for me tomorrow and give me a call with any news. I will let you all know what she finds out.

x

[Caroline999_1999]

Oh my goodness! I am soo glad to have found this thread, I was going CRAZY!

My wedding is booked for Allure of the Seas 04/04/12 and I was dealing with Juinata at The Wedding Experience.

 

Last week I sent an email to the her who had been answering all my questions and had been very helpful. I got an automated email back saying she no longer worked for the company and to email royalromance@rccl.com.

 

After calling head office in Miami, I learned that Royal Romance had been changed and made an 'in house department'. I have tried to call them every day for the past two weeks to ask questions about my wedding, left around 8 voice mails and 10 emails and still no one has returned my call.

 

I did get one email from a man called Robin Pinero saying Royal Romance would contact me two weeks before my wedding!! I was told by head office that this man no longer works for the company and not to return his email!! Turns out he is a she and she actually does exist!

 

I am growing increasingly worried and frustrated about the lack of service, its totally unacceptable!

 

Update: After contacting head office, customer services and customer resolutions I finally got a phone call from Royal Romance. They basically said because my wedding is not until April my questions will not be answered.

 

They said that bringing Royal Romance 'in house' has caused major problems and there are hundreds of girls hanging on the phones all day every day!

 

Totally disgraceful.

 

 

Caroline

[kristi_k1052]

Oh my goodness! I am soo glad to have found this thread, I was going CRAZY!

My wedding is booked for Allure of the Seas 04/04/12 and I was dealing with Juinata at The Wedding Experience.

 

Last week I sent an email to the her who had been answering all my questions and had been very helpful. I got an automated email back saying she no longer worked for the company and to email royalromance@rccl.com.

 

After calling head office in Miami, I learned that Royal Romance had been changed and made an 'in house department'. I have tried to call them every day for the past two weeks to ask questions about my wedding, left around 8 voice mails and 10 emails and still no one has returned my call.

 

I did get one email from a man called Robin Pinero saying Royal Romance would contact me two weeks before my wedding!! I was told by head office that this man no longer works for the company and not to return his email!! Turns out he is a she and she actually does exist!

 

I am growing increasingly worried and frustrated about the lack of service, its totally unacceptable!

 

Update: After contacting head office, customer services and customer resolutions I finally got a phone call from Royal Romance. They basically said because my wedding is not until April my questions will not be answered.

 

They said that bringing Royal Romance 'in house' has caused major problems and there are hundreds of girls hanging on the phones all day every day!

 

Totally disgraceful.

 

 

Caroline

 

 

You are getting married the day before me! This all makes me sad and nervous. How many of us can there really be? I've been on 3 Royal Caribbean cruises and one Celebrity cruise and I've only seen one wedding.

 

I'm so afraid that they aren't going to pay attention to us until they want our final guest list and payment 45 days out and then we are going to have to make rush decisions on everything because they won't answer our questions in a timely manner.

 

Things like - what the heck is my cake going to look like? I mean I don't even know if it's round or square. I guess it's nice to know what food we will be eating because it's all listed in the package, but I'd like to know the shape of my cake. I've requested a ceremony and reception location for my group - who knows if I will get that.

 

Julie did answer my question on Friday about my flowers so at least I know how much they will cost. I don't have complete confidence that they will look the way I want them to though.

 

Who has time for this :(

[Caroline999_1999]

Hi Kristi,

 

Are you also getting married on Allure? Ive been on 17 plus cruises AND i used to work for RCCL, and I have never experienced such below standard service. I was told they brought the wedding department in house as they were experiencing so many complaints, but surely you should only do that if you can provide a BETTER service?? And also you should have everything set up and in place BEFORE you rearrange things??

 

I have paid my bill in total and therefore would expect some kind of service (the questions i have are not difficult to answer) When I asked today how many witnesses sign the register I was put on hold while the girl went to find the answer!!

 

I am really NOT happy and to be told that 'things with get better in 3 or 4 weeks' is just not good enough in my estimation when you have paid for a service you are not receiving.

 

In terms of volume, if you think there are 22 ships and 2/3 brides per sailing there must be hundreds! I was told by head office that there were 2 or 3 people answering phones at RR, to which I replied, they would need to hire more staff, and FAST!

 

Really don't think there is much any of us can do, but wait, but I will certainly be putting my point across.

 

Caroline

[Gina130284]

I completely agree with everything you have said. My travel agent called to say they were no longer using the wedding experience due to the number of complaints. They have taken Royal Romance in house to provide a better service.

 

As you say if there are only 2-3 people answering phones how on earth are they going to provide a better service. So far there has been no service at all!!

 

Im thankful my wedding in next year however I do feel for those brides whose weddings are in the coming months though - this is the last thing you need!

 

I have emailed a contact from my travel agent to check that the services I have paid for are secure, and to check that I wont incur additional charges as a result of the change-over.