Goes Cruising Posted December 29, 2011 #1 Share Posted December 29, 2011 On my December 11 Mariner cruise, I decided to try the next cruise certificate purchase, since I'm really uncertain what or when I will be planning my next cruise. I'm really waiting to see more of 2013 before I decide. I had an appointment with the LA on our last sea day. She told me it was too late to process it, and I should just fill out the form and drop it in the box. I have seen my credit card charged, I I assume it processed, but my question is, should I expect to get something in the mail, or should I be able to see it in my online account? Link to comment Share on other sites More sharing options...
megr1125 Posted December 29, 2011 #2 Share Posted December 29, 2011 you should get an email with the booking number....if you don't see it soon, give them a call...Royal should be able to pull it up--especially if you give them your C & A number if you have one.... Link to comment Share on other sites More sharing options...
gcuecruise Posted December 29, 2011 #3 Share Posted December 29, 2011 Mine was in my email the same day I submitted it onboard, which was a.m. on the say before debarkation. The sender was listed as "documention" and the subject was "Bkg: Agent Invoice for Reservation ID:...." So it was a rather non-discriminate email, almost missed it myself. Might want to check your spam folder too. All it is is a reservation number associated with your C&A number. If you don't have it just give them a call with your C&A number and they should be able to pull it up for you....especially if you know they processed it already. Link to comment Share on other sites More sharing options...
Goes Cruising Posted December 29, 2011 Author #4 Share Posted December 29, 2011 Thank you! I'm glad I asked. I gave them a call and found they had an error in my email address. It must have been one too many chocolate martinis when I was filling out the form. :o All's well, confirmation in hand! Link to comment Share on other sites More sharing options...
megr1125 Posted December 29, 2011 #5 Share Posted December 29, 2011 Thank you! I'm glad I asked. I gave them a call and found they had an error in my email address. It must have been one too many chocolate martinis when I was filling out the form. :o All's well, confirmation in hand! make yourself a mental note....only fill out forms whilst sober.....then have your beverage of choice.. glad you got it all sorted out...now you can set about planning. Link to comment Share on other sites More sharing options...
Goes Cruising Posted December 29, 2011 Author #6 Share Posted December 29, 2011 make yourself a mental note....only fill out forms whilst sober.....then have your beverage of choice.. glad you got it all sorted out...now you can set about planning. This one is going to have to stay in my pocket for awhile. I can only focus on one thing at a time, and my countdown to our JOS TA is at 126 days! :D Link to comment Share on other sites More sharing options...
Clarea Posted December 29, 2011 #7 Share Posted December 29, 2011 You should also get 2 "Friends & Family" certificates to use with your NC. Link to comment Share on other sites More sharing options...
gcuecruise Posted December 30, 2011 #8 Share Posted December 30, 2011 You should also get 2 "Friends & Family" certificates to use with your NC. Hmmm....maybe that is why I got three emails. They looked the same to me. I guess I need to look at them more closely. Link to comment Share on other sites More sharing options...
gcuecruise Posted December 30, 2011 #9 Share Posted December 30, 2011 Here is the brochure. I don't think the resolution will be good enough to see the details, even if you save and enlarge. I can email these pics to those interested. Link to comment Share on other sites More sharing options...
Clarea Posted December 30, 2011 #10 Share Posted December 30, 2011 You should also get 2 "Friends & Family" certificates to use with your NC. Hmmm....maybe that is why I got three emails. They looked the same to me. I guess I need to look at them more closely. The F&F certificates are physical pieces of paper that must be mailed to C&A in order for others booking the same cruise as you to get OBC. I've never seen them in electronic form. Link to comment Share on other sites More sharing options...
kruzerci Posted December 30, 2011 #11 Share Posted December 30, 2011 When you do one of these, does it have to go on your seapass or can you use a credit card? Link to comment Share on other sites More sharing options...
wieslaw Posted December 30, 2011 #12 Share Posted December 30, 2011 You should also get 2 "Friends & Family" certificates to use with your NC. Hi, I got the cert. ( freinds and family or whatever they call them now) on my previous reservations / bookings of the "Next cruise", but when I did the last one on board the Navigator just two weeks ago - I did not get them. I asked Mr. Peter Enns Loyalty & Cruise Sales Manager for the certificates and was told; " we do not do that anymore" ( provide the cert.) He did say something about informing the reservation agent during making the actual 'specific booking' that others ( friends or family) will also be booking the same cruise and that the benefit ( OBC) will be provided for them. I do not know if this is some new policy that RCI implemented or if Mr. Enns just wanted to tell me 'something'. Any one else with similar experience ? Link to comment Share on other sites More sharing options...
wieslaw Posted December 30, 2011 #13 Share Posted December 30, 2011 When you do one of these, does it have to goon your seapass or can you use a credit card? Hi, I have done few of them and every time it went on credit card and not the sea pass, even if the same credit card was listed for my sea pass charges. The last one ( NC) went on my newly opened RCI credit card to get the 15,000 Bonus points that they offered as a promotion. Link to comment Share on other sites More sharing options...
kruzerci Posted December 30, 2011 #14 Share Posted December 30, 2011 Hi,I have done few of them and every time it went on credit card and not the sea pass, even if the same credit card was listed for my sea pass charges. The last one ( NC) went on my newly opened RCI credit card to get the 15,000 Bonus points that they offered as a promotion. Thank you! Link to comment Share on other sites More sharing options...
checkard Posted December 30, 2011 #15 Share Posted December 30, 2011 Wieslaw - we booked a Next Cruise on our Enchantment cruise 2 weeks ago and were given the Friends and Family certificates so they are still doing that. Link to comment Share on other sites More sharing options...
texasnana Posted December 30, 2011 #16 Share Posted December 30, 2011 The F&F certificates are physical pieces of paper that must be mailed to C&A in order for others booking the same cruise as you to get OBC. I've never seen them in electronic form. This is not always true. No one told me i would get anything in the mail when we filled ours out the last day. Never got a thing. So when i made reservations in Feb 2011. I called told rccl reservations i never got an email or mail. They asked for my C&A number i gave them the number. Said no problem to make the reservation and I got the OBC and a good price too. So you can book without anything as they have the info in the computer. Link to comment Share on other sites More sharing options...
gcuecruise Posted December 30, 2011 #17 Share Posted December 30, 2011 When you do one of these, does it have to goon your seapass or can you use a credit card? Credit card. They would not accept the seapass card when I got mine. Link to comment Share on other sites More sharing options...
gcuecruise Posted December 30, 2011 #18 Share Posted December 30, 2011 Hi,I got the cert. ( freinds and family or whatever they call them now) on my previous reservations / bookings of the "Next cruise", but when I did the last one on board the Navigator just two weeks ago - I did not get them. I asked Mr. Peter Enns Loyalty & Cruise Sales Manager for the certificates and was told; " we do not do that anymore" ( provide the cert.) He did say something about informing the reservation agent during making the actual 'specific booking' that others ( friends or family) will also be booking the same cruise and that the benefit ( OBC) will be provided for them. I do not know if this is some new policy that RCI implemented or if Mr. Enns just wanted to tell me 'something'. Any one else with similar experience ? Wieslaw - we booked a Next Cruise on our Enchantment cruise 2 weeks ago and were given the Friends and Family certificates so they are still doing that. I did not get a F&F certificate on Oasis last week. The only thing I got was an email with a reservation number for a future cruise. I was under the impression I just book with this number and I can book a total of three rooms under it and get the OBC for each room. This is line with what Texasnana has experienced. Link to comment Share on other sites More sharing options...
cruisenfever Posted December 30, 2011 #19 Share Posted December 30, 2011 The F&F certificates are physical pieces of paper that must be mailed to C&A in order for others booking the same cruise as you to get OBC. I've never seen them in electronic form. Bob, here is Gina's recent experience with Certs for F&F in this link see post #5 Friends & Family certificate - wrong info given Link to comment Share on other sites More sharing options...
Clarea Posted December 30, 2011 #20 Share Posted December 30, 2011 (edited) Bob, here is Gina's recent experience with Certs for F&F in this link see post #5 Friends & Family certificate - wrong info given Thanks for the link Patti. As usual, the only consistent thing about Royal's communications are their inconsistency. I bought NC certs on cruises this past August, November, and December. Got the paper F&F certificates each time. No one mentioned anything about doing it electronically. Funny thing is that the F&F certs have instructions to mail them to C&A, but there's no where on the cert to fill in the booking number of the cruise you wish to have credited with the OBC. The master booking number is written in by the LA, but there's no place to note the friend's booking number. I've been writing a cover letter with the friend's booking info and sending it with the F&F cert. So far it's been working - none have been refused like Gina mentioned. When I get some more time, I'll post a funny thing that happened last December when I purchased our last F&F certs. Bob Edited December 30, 2011 by clarea Link to comment Share on other sites More sharing options...
cruisenfever Posted December 31, 2011 #21 Share Posted December 31, 2011 Thanks for the link Patti. As usual, the only consistent thing about Royal's communications are their inconsistency. I bought NC certs on cruises this past August, November, and December. Got the paper F&F certificates each time. No one mentioned anything about doing it electronically. Funny thing is that the F&F certs have instructions to mail them to C&A, but there's no where on the cert to fill in the booking number of the cruise you wish to have credited with the OBC. The master booking number is written in by the LA, but there's no place to note the friend's booking number. I've been writing a cover letter with the friend's booking info and sending it with the F&F cert. So far it's been working - none have been refused like Gina mentioned. When I get some more time, I'll post a funny thing that happened last December when I purchased our last F&F certs. Bob We purchased 2 NC while on board Radiance and we got the paper Certs for F&F. The NC Confirmation Invoice came by email. Now that was a first for us. :D Happy New Year. Link to comment Share on other sites More sharing options...
Clarea Posted December 31, 2011 #22 Share Posted December 31, 2011 We purchased 2 NC while on board Radiance and we got the paper Certs for F&F. The NC Confirmation Invoice came by email. Now that was a first for us. :D Happy New Year. Thanks, Happy New Year to you and your family too. Bob Link to comment Share on other sites More sharing options...
CRUIS4ME Posted December 31, 2011 #23 Share Posted December 31, 2011 What benefit is there in booking or purchasing a next cruise certificate. We are sailing in Feb with RCI and would like to be a bit smarter about booking on board vs the NC certificate vs waiting for a sale. Thanks Link to comment Share on other sites More sharing options...
cruisenfever Posted December 31, 2011 #24 Share Posted December 31, 2011 What benefit is there in booking or purchasing a next cruise certificate. We are sailing in Feb with RCI and would like to be a bit smarter about booking on board vs the NC certificate vs waiting for a sale. Thanks Here is my answer to you on the other thread you just posted on about your Baltic's cruise for 2013 http://boards.cruisecritic.com/showpost.php?p=31774967&postcount=15 Link to comment Share on other sites More sharing options...
CRUIS4ME Posted December 31, 2011 #25 Share Posted December 31, 2011 Cruisenfever - thanks for the reply. That explains a few tidbits I need to know: #1 I am only Gold so no OBC for me; but the $100 deposit is enticing; and this way I can wait and see how the 2013 bookings look. Again, thanks. JanO Link to comment Share on other sites More sharing options...
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