Wheel chair assistance at Southampton pier in England

[eded1953]

Hi!

I will be needing assistance to board the ship in Southampton and was told by the cruise agent it is harder than getting assistance in other areas - - I cannot walk to good and there is alot of it especially when you board and disembark - can anyone assistant with this question - thank you

[Kelv_2013]

Hi!

I will be needing assistance to board the ship in Southampton and was told by the cruise agent it is harder than getting assistance in other areas - - I cannot walk to good and there is alot of it especially when you board and disembark - can anyone assistant with this question - thank you

 

It's been four years since we sailed from Southampton with P&O but have nothing but good things to say about my experience as a wheelchair user. At the terminal we were ushered into a separate queue away from the long line of passengers waiting to check in and we were on board and in having a coffee in just minutes.

 

Yes I had my wife with me to assist as required and it sounds as though you may be travelling alone in which case it may not be quite so easy but I'm sure there were porters etc on hand to help those that needed it.

 

When arranging my cruise just last month I contacted the cruise line RC's Special assistance team and they gave us all the help we needed at the pier.

[Gittel]

Wheelchair assistance at Southampton is nothing short of brilliant.

 

All you have to do is ask one of the mobility assistance personnel for help who are usually hanging around the entrance and everything is taken care of for you. They are extremely helpful and nothing is too much trouble for them.

 

They take you to a special area but have to leave to get other passengers and when check-in opens come back and escort you to check-in and onto the ship. If you don't want to do the photocall tell them and they will take you through another way.

[DonnasMom&Dad]

In June 2013, going on the Royal, local attendants wheeled you to a special area, where you waited, until registration started, then a ship staff member wheels you to the registration desk, and onto the ship, to your cabin, where of course you thank and tip the staff member ;)

 

Cato :)

 

Completed Cruises !

 

Pre-cruise Days - The Big Red Boat, 1993 ??

 

1st cruise - Coral Princess, 19 November 2008, 10 day Panama Canal, FLL to ACA

2nd cruise - Coral Princess, 15 May 2009, 3 day Repositioning, Los Angeles to Vancouver.

3rd cruise - Sapphire Princess, 25 November 2009? 7 day Mexican Riviera.

4th cruise - Golden Princes, 12 June 2010, 7 day Alaska. (Golden Anniversary Cruise)

5th Cruise - Island Princess, 04 October 2010, Vancouver - Los Angeles, Repositioning

6th cruise - Sapphire Princess, 05 January 2011, 10 day Mexican Riviera. LA to LA.

7th cruise - Golden Princess, 11 May 2011, 3 day, LA to Vancouver, Repositioning

8th cruise - Sapphire Princess, 14 May 2011, 1 day, Vancouver to Seattle, Repositioning

9th cruise - Coral Princess 19 May 2011 2 day, San Francisco to Vancouver, Repositioning

10th & 11th cruises - Coral Princess 02 July to 16 July 2011, round trip Vancouver - Whittier Alaska, B2B

12th & 13th cruises - Sapphire Princess, x2, Cabins, 18 Sep. 2011, 1 day, Seattle to Vancouver, Repositioning

14th & 15th cruises - Golden Princess, x2, Cabins, 24 Sep. 2011, 1 day, Seattle to Vancouver, Repositioning.

We have now reached Elite status with Princess Cruise Lines

16th cruise - Oasis of the Seas, 26 Nov. 2011, 7 day, Western Caribbean, Ft. Lauderdale, Ret.

17th & 18th cruises - Crown Princess B2B, 03 - 10 Dec & 10 - 17 Dec 2011, 14 Days, South & western Caribbean

19th cruise - Grand Princess, 31 Mar. - 07 April 2012, 7 Days, Eastern Caribbean, FLL - FLL

20th cruise - Island Princess, 06-16 June 2012, 10 day cruisetour Vancouver - Wittier

21th cruise - Emerald Princess, 16 day, 10 - 26 Sep. 2012, TA, Copenhagen - New York

22nd cruise - Carnival Ecstasy 10 - 14 January, 2013, 4 Day Bahamas, Port Canaveral Ret.

23rd cruise - Sapphire Princess 30 March - 06 April, 2013, 7 Day Coastal LA - LA

24th cruise - Coral Princess, 19 May - 22 May, 2013, 3 Day Repositioning Cruise, LA - Vancouver

25th cruise - Royal Princess 16 June - 05 July, 2013, 19 Day Inaugural cruise, Southampton - Venice.

 

 

Future & Hopeful Cruises !

( Already booked )

.

26th cruise - Royal Princess, 24 November - 01 December, 2013, 7 Day,Eastern Caribbean, Fort Lauderdale Ret.

27th cruise - Caribbean Princess, 29 Mar. - 05 Apr. 2014, 7 Day, Western Caribbean, Houston Ret.

28th cruise - Regal Princess, 02 June - 19 June, 2014, Venice - Barcelona, - Venice 17 days

29th cruise - Royal Princess 19 - 29 Dec, 2014, Christmas, Fort Lauderdale Ret.

30th cruise - Royal Princess 29 Dec - 08 Jan. 2014/2015, New Years, Fort Lauderdale. Ret.

[Slugsta]

I have just returned from a P+O cruise from Southampton. At the terminal special staff are at hand to wheel you through check-in, security and onto the ship (up to the buffet if cabins are not yet ready).

 

Returning home is just as easy, the helper took us right to our car :)

[eded1953]

THANK YOU for getting back to me with a reply to my question - I feel alot better knowing of the assistance that the pier offers for the boarding

Linda

[Putterdude]

We embarked and disembarked from Southampton last September and had no issues whatsoever. In fact we had a lovely middle aged contracted porter who pushed DW right to our cabin.

[Chunky2219]

Short answer - it depends on which terminal. Some are very good, others are outstanding.

 

For example - the Mayflower terminal always seems to be a sea of elbows but once you are in the disabled queue you will get sorted. The person pushing your wheelchair might get caught up in the general queue for the scanner, or may take you via the crew and suites door.

 

At the other end of the scale, the Ocean terminal is superb. Lots of porters, lots of chairs and a very effiicient system. My one experience at the City Terminal was also very good.

 

Disembarkation has invariably been good, much beter than the hassle at some other ports.

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