Called customer service and get a different answer each time???

[S&DMOM]

I think it is funny how every time a I call RC regarding a price drop on my upcoming cruise I get a different answer. First operator said the price drop was a "weekend special" (no mention of this on the website). I called back and the next operator said it was a valid request.

 

I can't help but be put "off" by this sort of thing:confused: What if I didn't call back??????

[Arizona Cruz Chic]

Its pretty normal to call 3 or 4 times and get a different answer each time!! :eek:

 

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[jo24]

Its pretty normal to call 3 or 4 times and get a different answer each time!! :eek:

 

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I agree, I have had this happen and went with the person who gave the best answer ;)

 

Not the best customer service and I am worried how much more it will go downhill after the UK call centre closes... :confused:

Edited February 16, 2014 by jo24

[Paulette3028]

Its pretty normal to call 3 or 4 times and get a different answer each time!! :eek:

 

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It is no different with the customer service from the cable companies or other telecommunications provider. Keep calling until you get an answer you like!

[Big_G]

I think it is funny how every time a I call RC regarding a price drop on my upcoming cruise I get a different answer. First operator said the price drop was a "weekend special" (no mention of this on the website). I called back and the next operator said it was a valid request.

 

I can't help but be put "off" by this sort of thing:confused: What if I didn't call back??????

 

Don't be put off. They're not exactly hiring cruise experts. Just be glad you know enough to call back and spread the word to others.

[Arizona Cruz Chic]

It is no different with the customer service from the cable companies or other telecommunications provider. Keep calling until you get an answer you like!

 

 

Oh, so true....many times I've had to call back because of different answers!

 

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[woehwdy]

How do you become a cruise expert?

[Big_G]

How do you become a cruise expert?

 

Cruise. :D

Edited February 17, 2014 by Big_G

[cottagemama]

I called yesterday. I sail in a month & final payment was made in Dec. I asked for the upgrade. The young lady said to hold on as she needed to check with resolution dept. After 5 minutes she was back & I got the upgrade.So far I have always excellent service and polite helpful staff. :)

[krazy4kruisin]

I think it is funny how every time a I call RC regarding a price drop on my upcoming cruise I get a different answer. First operator said the price drop was a "weekend special" (no mention of this on the website). I called back and the next operator said it was a valid request.

 

I can't help but be put "off" by this sort of thing:confused: What if I didn't call back??????

 

Seriously, Have you called any other customer service departments in ANY

field lately? Call UPS, call Fedex, call AT&T…..any of them. You will get transferred 3-4 times to different departments and get different answers each time. It is a sign of the times. (and by the way I am in customer service and have been for the last 30 year, even happens where I am currently employed…)

[Robinola]

They probably make minimum wage.