Cancelling reservation at Le Cirque

[PASSENGERES]

Have just been checking our online Custom Itinerary for our upcoming cruise and notice that there is an option to cancel a shore excursion booked on line, but there is no such option for cancelling specialised restaurant reservations. We would like to add another Tamarind and/or Pinnacle reservation instead. Is there a way to do this with HAL online, or does one really have to make a transatlantic phone call to cancel a Le Cirque reservation? Would it be enough to wait till we board the NA to do this? Any advice would be greatly appreciated.

[POA1]

I don't think that there is a way to cancel online. If you cancel when you get on the ship, you will be issued a credit for the amount you paid. We did the same thing last month.

[Krazy Kruizers]

There isn't any way that you can cancel any pre-booked specialty restaurants on line.

If you call Ship Services at 1-800-541-1576 -- they can do that for you and the credit will go back onto your credit card.

If you wait until you are on the ship, then the credit will show up on your shipboard account.

[PASSENGERES]

Thank you POA1 and Krazy Kruizers for your replies. We will wait until we're on board to cancel our reservations and get credits.

[POA1]

One other note: Since you are planning to replace the Le Circque reservation with another specialty dining reservation, you should probably make the new reservation online before you cruise. That way, you can reserve your desired time. We've found that the "good" reservation times are usually booked by the time we get on the ship. Of course, that's a function of what you think the best time to eat might be.

 

You can use the credit for the cancellation and apply it to your other onboard expenses or daily hotel charge.

[PASSENGERES]

One other note: Since you are planning to replace the Le Circque reservation with another specialty dining reservation, you should probably make the new reservation online before you cruise. That way, you can reserve your desired time. We've found that the "good" reservation times are usually booked by the time we get on the ship. Of course, that's a function of what you think the best time to eat might be.

 

You can use the credit for the cancellation and apply it to your other onboard expenses or daily hotel charge.

 

Yes, we will indeed make the new reservations online for the times we prefer. I guess it will have to be the Tamarind for the same date as Le Cirque, since the PG dining room is used for Le Cirque, but we love Tamarind too, so no problem. We already have other bookings for PG.

[bishop84]

Have just been checking our online Custom Itinerary for our upcoming cruise and notice that there is an option to cancel a shore excursion booked on line, but there is no such option for cancelling specialised restaurant reservations. We would like to add another Tamarind and/or Pinnacle reservation instead. Is there a way to do this with HAL online, or does one really have to make a transatlantic phone call to cancel a Le Cirque reservation? Would it be enough to wait till we board the NA to do this? Any advice would be greatly appreciated.

 

As you mentioned a Transatlantic phone call I assume you in Europe? If yes maybe HAL's UK office can help you? Contact details from the website :

 

For General Enquiries and Reservations:

Phone: 0843 374 2300

Email: enquiries@hollandamerica.co.uk

[Typhoon1]

Call Ships Services and they will be happy to make any changes you need.

[PASSENGERES]

As you mentioned a Transatlantic phone call I assume you in Europe? If yes maybe HAL's UK office can help you? Contact details from the website :

 

For General Enquiries and Reservations:

Phone: 0843 374 2300

Email: enquiries@hollandamerica.co.uk

 

Thanks for your helpful suggestion, but we prefer to wait until we've boarded to cancel our reservation. In the meantime, we have made an additional on-line reservation at the Tamarind for a time that we like to dine and feel sure that everything will work out fine with the cancellation credit.

[Krazy Kruizers]

Thank you POA1 and Krazy Kruizers for your replies. We will wait until we're on board to cancel our reservations and get credits.

 

 

Good idea to wait until you are on the ship to cancel and get the shipboard credit.