RCCI - Customer Service

[marci22]

My problems now resolved.

$3000 obc for my troubles :eek::D

NOT!!

 

You had me for a millisecond lol

Edited July 8, 2014 by marci22

[Cruising fanatic]

Thought as I was doing a Christmas Cruise I would look into booking the flights with RCCL as it was offer guarantees etc. However, I could not justify paying £240 more for this 'guarantee' so decided I would book direct with the airline. Went back into my cruises to discover that my Crown and Anchor discount has been removed! So phoned again and yes they agreed this was wrong (at least they haven't lost my OBC as well). Now it will take 3/4 days to get my C&A discount back and revert my account to what it was before I called. I really should have stuck with my first instinct and book my flights direct as I have always done.

 

What an afternoon and I still need to book my flights!:eek:

[MichaelCMTX]

Done that. Lets see the magnificent response

 

If enough different people post the issue it'll likely reach the point where it can't go unaddressed.