Tesco Clubcard vouchers - refund if cruise is cancelled?

[Mim Lloyd]

I used Tesco Rewards (worth 3 times the face value) towards my 14 night 2015 Royal Caribbean cruise. The cruise is now applicable for the all inclusive promotion. Royal Caribbean say that I can cancel the cruise and then rebook to get the promotion. I'll lose my £300 deposit but the promotion is worth more than double that. But I can't use Tesco Reward vouchers in addition. I don't want to lose the vouchers and wonder if anybody knows whether I will have my Club card account recredited or will I lose them completely? I booked the cruise in May and the expiry date for the vouchers is 12 August 2014. I tried to ring Tesco but they're closed today (Sunday).

 

Anyone know?

[callyuk]

The terms and conditions when we've used Tesco vouchers for holidays (we've not used them for cruises) stated that they were non-refundable and any loss would have to be claimed under holiday insurance.

If I read it correctly, once you've swapped your Tesco voucher for the specific reward voucher they're non refundable.

We lost some once when we swapped them for a restaurant voucher and then were unable to use them before they were out of date.

Edited August 3, 2014 by callyuk

[Mim Lloyd]

I worked out that the RCCI promotion was worth about £870 to us if we'd have been able to book it. I rang Tesco first thing this morning to see whether my Reward tokens would be recredited to my account if I cancelled the original cruise booking. They said it's no problem to them, it's up to the individual companies who have accepted them as to whether they refund or not.

 

Back I went to Royal Caribbean who luckily for me DO refund on Tesco Clubcard tokens and confirmed that a credit invoice would be sent to Tesco if I cancel and thery confirmed this in an email. So that is what I've done - I've cancelled the original cruise and immediately made a new booking in the same cabin. My Tesco Clubcard will receive the credit within the next month which I can put towards a future cruise. I may have lost my original derposit of £300 but I'm still up by £870 plus I got my Tesco Clubcard tokens back. I feel so happy!

[callyuk]

Glad to hear it! Have a good trip.