PerferWarmWeather Posted September 11, 2014 #1 Share Posted September 11, 2014 What is an appropriate time frame to hear back from the special needs department? I emailed them 14 days ago and no response. Should I wait a little longer or email them again? Thank you for your help. Link to comment Share on other sites More sharing options...
Rare NorbertsNiece Posted September 11, 2014 #2 Share Posted September 11, 2014 Did you get the automated acknowledgment response? Link to comment Share on other sites More sharing options...
dancinman66 Posted September 12, 2014 #3 Share Posted September 12, 2014 Probably two weeks prior to cruise up to one week prior Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
woehwdy Posted September 12, 2014 #4 Share Posted September 12, 2014 What is an appropriate time frame to hear back from the special needs department? I emailed them 14 days ago and no response. Should I wait a little longer or email them again? Thank you for your help. What kinds of need were you inquiring about? Link to comment Share on other sites More sharing options...
PerferWarmWeather Posted September 12, 2014 Author #5 Share Posted September 12, 2014 Did you get the automated acknowledgment response? Yes, same day Link to comment Share on other sites More sharing options...
PerferWarmWeather Posted September 12, 2014 Author #6 Share Posted September 12, 2014 What kinds of need were you inquiring about? A fan in the room for a B2B2B. I understand they are limited. Link to comment Share on other sites More sharing options...
Sitzmark Posted September 12, 2014 #7 Share Posted September 12, 2014 What is an appropriate time frame to hear back from the special needs department? I emailed them 14 days ago and no response. Should I wait a little longer or email them again? Thank you for your help. Two weeks seems a bit long to me, but having never used them I have no frame of reference. Link to comment Share on other sites More sharing options...
mamato5girls Posted September 12, 2014 #8 Share Posted September 12, 2014 I emailed them, got an automated reply and heard back from the SN department on Monday. I'd definitely email them again as 2 weeks is too long. Link to comment Share on other sites More sharing options...
xxoocruiser Posted September 12, 2014 #9 Share Posted September 12, 2014 (edited) I always complete the On-Line Special Needs Form and get an immediate confirmation. Type your request for a fan in the section marked "other" towards the bottom of the form regardless that it's in the dietary section or You can send attachment as noted on on-line form. Here's the link https://secure.royalcaribbean.com/allaboutcruising/guestSpecialNeeds.do Edited September 12, 2014 by xxoocruiser Link to comment Share on other sites More sharing options...
PerferWarmWeather Posted September 12, 2014 Author #10 Share Posted September 12, 2014 I always complete the On-Line Special Needs Form and get an immediate confirmation. Type your request for a fan in the section marked "other" towards the bottom of the form. Here's the link https://secure.royalcaribbean.com/allaboutcruising/guestSpecialNeeds.do Thank you for the link. I just sent in the request. Link to comment Share on other sites More sharing options...
iheartbda Posted September 12, 2014 #11 Share Posted September 12, 2014 Got my request taken care of immediately by calling (866) 592-7225. Link to comment Share on other sites More sharing options...
PerferWarmWeather Posted September 12, 2014 Author #12 Share Posted September 12, 2014 I always complete the On-Line Special Needs Form and get an immediate confirmation. Type your request for a fan in the section marked "other" towards the bottom of the form regardless that it's in the dietary section or You can send attachment as noted on on-line form. Here's the link https://secure.royalcaribbean.com/allaboutcruising/guestSpecialNeeds.do I just received the messaging confirming the request has been noted. Thank you very much. :) Link to comment Share on other sites More sharing options...
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