Pool lifts on Princess Caribbean?

[Debbie42467]

Does the Caribbean Princess have pool lifts? If so, which pools. Any info would be grateful, thank you.

 

Happy Sailing,

Debbie

:)

[xxoocruiser]

Does the Caribbean Princess have pool lifts? If so, which pools. Any info would be grateful, thank you.

 

Happy Sailing,

Debbie

:)

 

Suggest you contact the Princess Access office at 661-284-4521. RCCL is the only cruise line that I'm aware of that has 1 pool chair lift and 1 hot tub chair lift fleet wide.

[Putterdude]

I will be interested in learning what you find out from Princess. In the theatre of my mind I can see a pool lift on Princess ships but couldn't swear to it.

[sanspike]

I know they have them. The pool attendants can set them up for you.

 

 

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[rangeley]

We were on the Crown a few years ago and my hubby used the lift. You have to ask someone and they will set it up and help you get in.

[Putterdude]

Yes the Crown and her sisters the Emerald and Ruby do have the lifts but other ships in the fleet I am not positive about.

[Debbie42467]

Suggest you contact the Princess Access office at 661-284-4521. RCCL is the only cruise line that I'm aware of that has 1 pool chair lift and 1 hot tub chair lift fleet wide.

 

I took your advice and I called. I called 3 times and only get a recording that they are busy helping someone else and call back between 8 am and 5 pm. They also said that they don't accept voice mail. It's strange because I am calling in between those hours (I just called and it's 4:27 pm). ??

 

Thank you everyone who replied to my question, I truly appreciate it.

 

Happy Sailing,

Debbie

:)

[Putterdude]

I took your advice and I called. I called 3 times and only get a recording that they are busy helping someone else and call back between 8 am and 5 pm. They also said that they don't accept voice mail. It's strange because I am calling in between those hours (I just called and it's 4:27 pm). ??

 

Thank you everyone who replied to my question, I truly appreciate it.

 

Happy Sailing,

Debbie

:)

 

The Special Needs department does have an email address which I have seemed to have lost. May I suggest that either you or your TA contact Princess and get it. However, it has been my experience that they are not particularly prompt with their replies.

[Putterdude]

Found it: Accessoffice@princesscruises.com

[Debbie42467]

I emailed accessoffice@princesscruises.com see their reply below.

 

Good Day, Debbie,

 

Thank you for your email. Yes, the Caribbean Princess is equipped with pool lifts at the Neptune's Pool and Starboard Neptune's Jacuzzi. Please see the pursers desk onboard to advise them that you would like to use the pool lift and they will give you a brief orientation on how to operate the equipment. Our crew members are not permitted to operate the equipment for you, so the assistance of a companion will be necessary.

 

I also see that your booking indicates that you will be traveling with a wheelchair for full-time use. Please see the below information which outlines our policy and procedures for traveling with a mobility device.

 

All personal mobility aids must be securely stored in your stateroom. Mobility equipment will not be permitted to be stored/recharged in hallways or elevator lobbies on board any Princess ship. Princess Cruises will not be responsible for the storage of personal mobility equipment. Failure to safely and properly store personal mobility equipment in staterooms may result in the denial of boarding. All device batteries must be gel or dry cell only.

 

Just a friendly reminder that Princess Cays is a tender port where wheelchair access cannot be guaranteed.

 

Please just let me know if you have any questions or concerns. We are always happy to help!

 

Thank you,

 

Kersti Martinsson

 

Access Compliance Specialist

Fax: 661-284-4408

Email: accessoffice@princesscruises.com

[Putterdude]

I am glad that you got a reply so quickly and a positive one at that. The last time I tried emailing them they were weeks in replying and even at that the response was not very clear.

[montgomeryfamily]

We have used the pool lifts on several Princess ships and never once have we been required or even allowed to operate the lifts. In fact, I don't know how an individual could operate the lift and ride in the same lift. Princess access does not know what they are talking about. The pool stewards have a couple of people trained on this and you should seek them out and more or less make an appointment with them about when you will come back and use the lift in order to insure they are available when you want to use them. BTW, my experience is Guest Services knows nothing about this, so you probably don't want to waste your time with them. Just seek out the pool stewards/supervisor around the Neptune pool.

 

Also, regardless of what the weather is like or the ocean conditions, Princess won't let you on a tender unless you can walk on yourself. So if you can't walk onto a tender, Princess will not let you go to Princess Cays. So the statement about access to Princess Cay is actually not even true as it implies that you might be able to go onto a tender as a full time wheelchair user when Princess knows that it is against their policy to assist you onto the tender or even allow someone else to carry you onto the tender. So if your ship stops at Princess Cays, this might be a good day to use the wheelchair lift for the pool/hot tub as it won't be that crowded on the ship that day.

Edited October 5, 2014 by montgomeryfamily

[Debbie42467]

We have used the pool lifts on several Princess ships and never once have we been required or even allowed to operate the lifts. In fact, I don't know how an individual could operate the lift and ride in the same lift. Princess access does not know what they are talking about. The pool stewards have a couple of people trained on this and you should seek them out and more or less make an appointment with them about when you will come back and use the lift in order to insure they are available when you want to use them. BTW, my experience is Guest Services knows nothing about this, so you probably don't want to waste your time with them. Just seek out the pool stewards/supervisor around the Neptune pool.

 

Also, regardless of what the weather is like or the ocean conditions, Princess won't let you on a tender unless you can walk on yourself. So if you can't walk onto a tender, Princess will not let you go to Princess Cays. So the statement about access to Princess Cay is actually not even true as it implies that you might be able to go onto a tender as a full time wheelchair user when Princess knows that it is against their policy to assist you onto the tender or even allow someone else to carry you onto the tender. So if your ship stops at Princess Cays, this might be a good day to use the wheelchair lift for the pool/hot tub as it won't be that crowded on the ship that day.

 

Thanks for sharing your experience. My mother is not mobile and I know she will not be able to tender at Princess Cays. I'm hoping on that day, we will have to pool to ourselves.

 

Happy Sailing,

Debbie

:)