Naughty Thomson. 13 Dec Pride of Panama NOT

[PandEM]

We have the same issue for the cruise we have booked for July. Look on the internet AND the brochure and there are 3 stops listed in Italy.

 

We had our email confirmation and had mostly different ports.

 

We contacted Thomson and were just told the email is correct and the web and brochure are wrong.

 

To add insult to injury, the representative my wife spoke to said we had 24hrs to notify Thomson of any issues otherwise after that nothing could be done.

 

We pointed out that this was their error and not ours and why should we be penalised for essentially a product that doesn't meet the description, but were told noting could be done.

 

We booked this after a fab cruise on the Spirit and were really impressed with Thomson, but this has left a very sour taste.

 

We've asked for it to be escalated and were promised a call back, but to date (a week later) we've heard nothing!

 

A poor show from Thomson.:mad:

Edited November 10, 2016 by PandEM

[micks55]

Well, it took a while but it's now sorted. Thomson agreed that this was a case of mis-selling and refunded every penny. They offered no compensation but to be honest I didn't ask.

 

Anyone else who is affected in a similar way might consider what http://www.TheTravelWatchdog.com says which is based on The Sales Of Goods Act and that is now called The Consumer Rights Act. "If goods do not conform to contract at the time of sale a consumer can request their money back "within a reasonable time". (This is not defined and will depend on circumstances)". That is saying that it must match the description of what you agreed to purchase.

 

Stand your ground, point out that your confirmation email does not match the holiday you booked. If you can still see that it is mis-leading, do screenshots or prints (printing web pages usually shows the time and date at the bottom of the page) to help your case. And don't let them say you only had 24 hours because as the act says, it only has to be within a reasonable time.

 

The downside is that we have no holiday to look forward to.

Edited November 14, 2016 by micks55

[Vitalsign]

Well done Micks55 I'm sure you'll find another cruise to your liking

Wonder if we can do anything about the price rises occurring only 3 weeks after the brochure is issued when they still use it for a full season - really annoying cruises aren't shares where supply and demand causes fluctuations in price they should have been costed correctly before the brochure is issued and they should only be allowed to discount if demand is low:mad:

[Motownjules]

So glad you got it sorted Mick! Get yourself down to your TA and get something else booked. Thanks for sharing the outcome with us. Hope your next cruise goes without a hitch. :):)