Biotcruisers Posted October 18, 2017 #1 Share Posted October 18, 2017 Hi, Our US travel agent has been trying for the last 2 months to get a refund of our deposit paid to MSC for a cruise next March 2018. With NO success so far. Does anyone have the email address of Customer Services for MSC in USA please? I cannot find it on their website. Thanks in advance if you can help. Cheers Steve Link to comment Share on other sites More sharing options...
JPMoore Posted October 18, 2017 #2 Share Posted October 18, 2017 You have to email them using this online form - their contact number is also on there, which is 1-877-665-4655. Link to comment Share on other sites More sharing options...
Biotcruisers Posted October 18, 2017 Author #3 Share Posted October 18, 2017 You have to email them using this online form - their contact number is also on there, which is 1-877-665-4655. Yes we have tried that but we get an error as it doesnt recognise our booking reference. That is why we want to send them an email. I cannot believe there is no way to contact them by email. Cheers Steve Link to comment Share on other sites More sharing options...
Janedoe2012 Posted October 19, 2017 #4 Share Posted October 19, 2017 I had a fairly quick response (within 24 hours)from customer service when I sent a message on their Facebook page. Sent from my iPad using Forums Link to comment Share on other sites More sharing options...
riclop Posted October 19, 2017 #5 Share Posted October 19, 2017 Hi, Our US travel agent has been trying for the last 2 months to get a refund of our deposit paid to MSC for a cruise next March 2018. With NO success so far. Does anyone have the email address of Customer Services for MSC in USA please? I cannot find it on their website. Thanks in advance if you can help. Cheers Steve Call them. Link to comment Share on other sites More sharing options...
Biotcruisers Posted October 19, 2017 Author #6 Share Posted October 19, 2017 I had a fairly quick response (within 24 hours)from customer service when I sent a message on their Facebook page. Sent from my iPad using Forums Hi, That's a great idea. I had not thought of that, Thanks Steve Link to comment Share on other sites More sharing options...
Love2cruise77 Posted October 19, 2017 #7 Share Posted October 19, 2017 It does take them a long time to refund the money. Mine finally posted this week. Good luck on getting your money back! Link to comment Share on other sites More sharing options...
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