NJsharon Posted February 19, 2018 #1 Share Posted February 19, 2018 Been on hold with CAS for 42 mins, just checking they are open today right? lol They are normally open at this time on a monday, but as it is a holiday I wondered if they aren't open. I am listening to the same music, speeches & advertisements & "our reps are working hard to help other callers, one will be with you shortly". But thought I would check! Link to comment Share on other sites More sharing options...
NJsharon Posted February 19, 2018 Author #2 Share Posted February 19, 2018 Well if anyone else is interested... yes they are open & answering the phones, but took us 54 minutes to get through! Of course it was a question about upgrading & was an obnoxious amount, so call was over with within 2-3 minutes. Sigh. Did I really just waste an hour of my life?!!! Link to comment Share on other sites More sharing options...
samiam0403 Posted February 19, 2018 #3 Share Posted February 19, 2018 They’re definitely open, as I’ve received a phone call and e-mail from them today regarding my CAS-booked Cuba cruise that was cancelled. :( Today was the cutoff for switching to another Cuba cruise out of a different port or another cruise to a different location in exchange for OBC, so I’m sure they’re swamped. The change affected sailings from Sep to Nov this year - that’s a LOT of cruises to change, cancel, or re-book! Link to comment Share on other sites More sharing options...
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