2012 Next Cruise Certificate Rules on Deposits & Ref/NR Rates

[ace1zoe2]

I have a Next Cruise Certificate I purchased in 2012 for $100 down for one person. We’ve done this numerous times.

 

When redeemed we would pay an additional $100 down for spouse & receive $100 OBC for a 7 night sailing. Then no other payment would be required until final payment date.

 

I called C&A yesterday to verify it had not been used, that the OBC would be $100 and that the only other deposit required would be $100.

 

After confirming dates with my husband I called back thru C&A to make a reservation using said NCC for a October 2019 Liberty cruise that I found a great deal on a J/S on the hump for $2144 total including taxes & fees for a non refundable deposit.

 

When it came time for the additional payment I was informed if I wish to have the non refundable rate I must pay $400 additional to make up the $500 down payment.

 

I explained about the certificate, already talking to C&A to confirm that conditions effective when purchased in 2012 would apply.

 

Next I was informed if I wanted the 2012 conditions to apply I had to use the Refundable rate which increased the price of the cruise more than $300.

 

I balked, she put me on hold, talked to a supervisor, came back and said basically that’s the way it is. Take it or leave it. She offered to let me speak to supervisor and I held quite a few minutes then she came back and said it would be a while. She would have them call me back if there was anything they could do.

 

As expected I never received a call.

 

I am not willing to tie up an extra $300 for a year & a half to get the same rate when they’ve already had my $100 from the purchase of the NCC for the last 6 years.

 

I also have 3 other cruises booked that they are holding full deposits on.

 

Am I incorrect that according to terms (there was no such thing as RR/NRR at the time) they should accept $100 down on the Non-Refundable rate? If I cancel they are keeping that $ as well.

 

I’d really like to book this cruise. Probably should just call back and hope to get someone else that tells me something totally different.

 

Any one else encountered this with a NCC? This is the last one we purchased as they are virtually worthless now.

 

Cindy

 

 

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[molly361]

If you convert a booking made on board (no matter when you made it ) to a non refundable fare they have been asking folks to pay the full deposit so I imagine your case would be the same thing

[Arzeena]

Cindy,

I believe you are booking a suite or JS, for which a higher deposit is required, per the new rules. Hence the extra $$ for the deposit.

[Clarea]

Since there were no non-refundable rates in 2012, I don't see why they should give you non-refundable rate pricing.

[ace1zoe2]

Thanks everyone for your replies. I had no idea this was the case. Like I said this is the last one so no worries in the future. Guess I’ll either bite the bullet and put the full amount down or just keep holding it.

 

 

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