Rare missthesea Posted June 1, 2018 #1 Share Posted June 1, 2018 MSC, if you read these posts, you should know you have a really great customer service agent working your phones. Veronica was a huge help today, fixing a mistake and saving a lot of grief regarding some prepaid packages that were incorrectly booked. We have worked with others who were not very helpful, but Veronica was patient, professional, and made things right. If you are able to request an agent, ask for her. Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
Cruiser Bruiser Posted June 1, 2018 #2 Share Posted June 1, 2018 And a shout-out to Ryan in Voyagers Club who fixed a bunch of issues for me, including my loyalty match and getting my booking linked to my online profile. I agree that there are some excellent folks working for MSC. I only wish they all were. Link to comment Share on other sites More sharing options...
SirWolf Posted June 2, 2018 #3 Share Posted June 2, 2018 And a shout-out to Nirva (spelling ?) who was patient and fixed some issues for me in my reservation on Seaview in September. Nirva is working in the MSC USA call center. Link to comment Share on other sites More sharing options...
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