Final payment made then a new charge?

[3monkeys4me]

First off, I know I need to call Royal and I will but I can not call from my current location so it will have to wait until later tonight or tomorrow (it is late afternoon here).

 

We are cruising April 9th, with a final payment date of January 9th. On Sat. the 29th I made the final payment online. I took a screen shot of the screen showing I didn't have a balance any longer and then received an updated invoice 5 mins. later also showing a zero balance. Today, I received an email reminding me of final payment and an invoice showing a balance of $114.  I checked the other reservation for the same sailing and it is still showing that it is paid. Has anyone else ever run across this? I am hoping it is just some RCI IT weirdness. 

 

 

 

[ONECRUISER]

Did you call automated number after paying to have new paid off invoice emailed to you? Think cost of soda package has gone up this week....or just a typical Roll online error. No one on here will know, you'll have too call to find out...

Edited January 3, 2019 by ONECRUISER

[Clarea]

9 minutes ago, 3monkeys4me said:

First off, I know I need to call Royal and I will but I can not call from my current location so it will have to wait until later tonight or tomorrow (it is late afternoon here).

 

We are cruising April 9th, with a final payment date of January 9th. On Sat. the 29th I made the final payment online. I took a screen shot of the screen showing I didn't have a balance any longer and then received an updated invoice 5 mins. later also showing a zero balance. Today, I received an email reminding me of final payment and an invoice showing a balance of $114.  I checked the other reservation for the same sailing and it is still showing that it is paid. Has anyone else ever run across this? I am hoping it is just some RCI IT weirdness. 

 

 

 

 

Others have reported similar incidents.  As you say, you will have to call Royal.

[3monkeys4me]

Thanks. I figured I would have to call. Unfortunately today is not the best day for that. I waited on hold for about 20 mins. earlier and didn't get ahold of an actual person, just sat on hold. My husband is going to try to call in a bit, but he is at work so may not get a chance. 

 

At least we didn't wait until the very last minute!

[3monkeys4me]

Well, my husband was able to get through fairly quickly and did get it resolved but now I am even more confused by the mix up.  They sent a new email confirming a zero balance, but instead of changing the amount paid to reflect the amount I actually paid the reduced the amount we owed by the $114. It seems a little off to me, but for now I am just going to keep all my records on my side and check it again in a day or so.