Transfers

[kmkord]

I thought that the air purchased from the cruise line includes a transfer.  My TA even confirmed that. My daughters just arrived in Barbados and were told that they were not on the list. We just booked the cruise on Tuesday so they told ground support that they should be on the list, but they refused to transfer them. 

[kmkord]

Just to update, even though nobody wanted to comment.

 

If you purchase your air through the cruise line, it does include transfers. Not sure why the port agent couldn't have figured this out. They will reimburse them the $25 for the cab.  Not the way to start the vacation. Not sure why they couldn't just transfer them and figure it out when they got the to the ship.  Not luxury service so far. Hopefully, it will improve.

[lincslady]

I imagine if you only booked the cruise a few days before departure that the names might not have gone through - understandable.  

 

However, hopefully once on board they will have such a good relaxing time that this will be forgotten!