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On Board Credits - My Account


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If you're referring to your Onboard Account, the credits should be there the first day.  If not, give it another day and then if still not there go to the Front Desk (or concierge if you have that option).  Take documentation proving the OBC with you.

 

If you're referring to My Account on the HAL website, you won't see it at all because you booked through a TA.  Only the TA can see it prior to the cruise.

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