penlanspice Posted April 11, 2021 #1 Share Posted April 11, 2021 Thinking of booking a UK cruise with msc in June but little hesitate over the cancellation policy, we would only book if we can get a full refund if the government stopped them travelling, my ta said they have given refunds all the long but I can't find this in writing anywhere. Anyone know? Link to comment Share on other sites More sharing options...
Heidi13 Posted April 11, 2021 #2 Share Posted April 11, 2021 4 hours ago, penlanspice said: Thinking of booking a UK cruise with msc in June but little hesitate over the cancellation policy, we would only book if we can get a full refund if the government stopped them travelling, my ta said they have given refunds all the long but I can't find this in writing anywhere. Anyone know? This is what I found for MSC's cancellation policy. If they cancel the cruise they provide a FCV. https://www.msccruises.com/en-gl/Itinerary-Updates/Cruises-compensation-packages.aspx Link to comment Share on other sites More sharing options...
Aulanis Posted April 12, 2021 #3 Share Posted April 12, 2021 I think (but do not know) in the uk they have to offer full repayemnt of cash paid. Companies try to hide this and offer vouchers instead usually with something extra- in this case an on board credit. Their general conditions are here https://www.msccruises.co.uk/terms-conditions You might also like to ask here https://boards.cruisecritic.com/topic/2741900-msc-uk-cruisers/ if not already covered. This is a thread on MSC board set up for UK MSC as the rules differ in the US etc. Maybe try and get something in writing from you r T/A if booking through them also ask for a time frame - someone has mentioned 100 days. Link to comment Share on other sites More sharing options...
penlanspice Posted April 12, 2021 Author #4 Share Posted April 12, 2021 4 hours ago, Aulanis said: I think (but do not know) in the uk they have to offer full repayemnt of cash paid. Companies try to hide this and offer vouchers instead usually with something extra- in this case an on board credit. Their general conditions are here https://www.msccruises.co.uk/terms-conditions You might also like to ask here https://boards.cruisecritic.com/topic/2741900-msc-uk-cruisers/ if not already covered. This is a thread on MSC board set up for UK MSC as the rules differ in the US etc. Maybe try and get something in writing from you r T/A if booking through them also ask for a time frame - someone has mentioned 100 days. I got a reply from msc and they just basically skirted around the answer and said if these cruises were cancelled they would be in touch to discuss options but didn't have the answers available at this time. My thinking is they've given refunds all the long so this shouldn't change. They obviously do the same thing as other cruise lines, airlines etc and try to only offer you the credit until you ask for a cash refund, we've had to do this a number of times over the past year. Link to comment Share on other sites More sharing options...
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