Applying an FCC when full payment is required on booking

[welshrich]

Hi, I just saw a great cruise on Anthem in October, I had not planned on booking anything else after all the cancellations but decided to take a chance.

 

I got  to the payment page, I entered the details there for a FCC I had but as it's within final payment the website asked me to pay the full balance.    When RCI credit the FCC will they then give me a partial refund back?  I did try to call to book over the phone but was in a queue and worried that as it was a great deal the price could change quickly. In fact I checked just now and it's already gone up in the last 30 mins.

Edited August 4, 2021 by welshrich

[Ourusualbeach]

15 minutes ago, welshrich said:

Hi, I just saw a great cruise on Anthem in October, I had not planned on booking anything else after all the cancellations but decided to take a chance.

 

I got  to the payment page, I entered the details there for a FCC I had but as it's within final payment the website asked me to pay the full balance.    When RCI credit the FCC will they then give me a partial refund back?  I did try to call to book over the phone but was in a queue and worried that as it was a great deal the price could change quickly. In fact I checked just now and it's already gone up in the last 30 mins.

Unless things have changed you cannot use a FCC to make the deposit on line.  You must call in order to do this.

 

If you have paid some by credit card you will not be refunded any of that money if you try to apply an FCC.  They will only apply FCC to remaining balances

Edited August 4, 2021 by Ourusualbeach

[cujimmy]

We have FCC's from over a year ago and they are having major issues trying to apply them. We made a booking over 2 weeks ago and they said our FFC code was not valid. RCCL admitted they screwed up and have been "trying" to rectify it. As of today, still no luck. We cruise in a week. We still have a balance due that equals the amount of the FCC but today Royal said if they don't get the issue sorted by departure day, we will have to pay balance or not cruise. Shambles!! Next time we will not do FCC and if they cancel, credit card will be getting charged back. Not good enough customer service. No wonder they lose customers!!