Cruise refund credit extended

[vanessa5076]

Hi All

We have a refund credit on our account which was due to expire in  January. I have just called Princess and was told this had been extended to December. The agent I spoke to wasn't at all helpful so I was just wondering if anyone else had had the same happen or whether I should call again to double check.

 

Thanks 😊 

[Ombud]

@vanessa5076rather than wait online, why don't you look on the mobile or website? If mobile, it's in your circle savings account. And yes, most of mine now expire 12/31/22 but 2775 FCC expire 5/1/23 (because I had them secure a 3/7/23 booking).

[john watson]

22 hours ago, vanessa5076 said:

Hi All

We have a refund credit on our account which was due to expire in  January. I have just called Princess and was told this had been extended to December. The agent I spoke to wasn't at all helpful so I was just wondering if anyone else had had the same happen or whether I should call again to double check.

 

Thanks 😊 

 

I tend to phone Carnival House and speak to a cruise consultant called Jamie 0344 3388661 extension 2013. He has sorted me out with various moves cruise to cruise following cancellations the money moving around the bookings and adding a second booking with my daughter's boyfriend. So he knows the bookings systems and administration procedures well.

 

Regards John

[vanessa5076]

Thank you. I will give her a call tomorrow. Thanks