Cancelled my casino comped cruise, but they still show I went and it killed my offers

[blueskadoo]

Hi all. We were scheduled to go on a 12/26 carnival cruise and decided to cancel when they announced the spike with omicron and allowed full refunds. Well, somehow, they are tagging out account as though we went and its coming as no play, which, of course killed our offers. I believe they are doing this because we do have a "welcome home" offer (which is nothing special), but everything else prices HIGHER than what you can get with no VIFP number. Is there anything we can do or did it just ruin our chances at some discounted casino cruises with Carnival until we cruise again (not until Labor Day) and they see some play?

 

The old offers we had expired on 1/3, and nothing was reloaded in their place. Usually they will either extend out the dates, or reload some a day or two later. We got nothing!

[CalLuvsCrusingToo]

Carnival cruise?

 

Can you try calling during the week and talk with Casino dept.?

Maybe you have still have info from the cancelled offer, who you booked with originally.

Call that #.  Talk with them.  Explain situation.

So you can hopefully get back into the system to receive next offer.  Good luck.

 

 

[Brkintx]

So... I've had a welcome home offer on my account for several months (though I did go on one in July 21, then Oct 21, then two in Dec 21).  I've never equated them to be relative to a specific sailing the same way that a Cruise-Play-Repeat offer is...

Are you possibly causation-ing a correlation?