BACK TO BACK FIRST LEG CANCELED

[julie3fan]

17 hours ago, bigrednole said:

Unfortunately a B2B cruise IS NOT a 2-week cruise. They are in fact 2 separate cruises.

 

I just got off a B2B on the Bliss, a 7 day followed by a 5 day, with 2 different booking numbers.  However, while using the app on board, the 2nd leg showed Day 8, Day 9, etc.  There might be a little leeway for NCL to call this one cruise vs two cruises.  I hope the OP gets a satisfactory solution to their issue!

[bigrednole]

6 hours ago, julie3fan said:

 

I just got off a B2B on the Bliss, a 7 day followed by a 5 day, with 2 different booking numbers.  However, while using the app on board, the 2nd leg showed Day 8, Day 9, etc.  There might be a little leeway for NCL to call this one cruise vs two cruises.  I hope the OP gets a satisfactory solution to their issue!

That says it all. It is two separate bookings. It is 1 vacation, but 2 separate trips. Insurance and the cruise line nor any other vacation place operate that way. She has been given her legal options agreed to in the contract, doesn't like it, and wants something she is not entitled to. I am sorry, but those are the facts. 

[BEACHBARB]

15 hours ago, julig22 said:

I've always initiated contact via email.  Got an email and call back from a staff member the following day.

kbyrd@ncl.com

THANK YOU SO MUCH!!!!!!

[BEACHBARB]

On 1/21/2022 at 8:37 PM, julig22 said:

I've always initiated contact via email.  Got an email and call back from a staff member the following day.

kbyrd@ncl.com

I send her an e-mail and she's wonderful and all is taken care off.  Thank you for your help on this.  

[BEACHBARB]

Update:  NCL has allowed us to cancel with full refund because it was considered a back to back.  Thanks to cruisecritic and NCL for handling this .  We will sail NCL again - hopefully when/if this virus goes away.  And we'd love to sail out of NY again in January/February on one of the big ships.