Contradicting Statements from Regent WRT COVID testing

[Portolan]

While it has been announced that pre-cruise COVID testing isn't required as of 1 August (at least for non-US departures), our on-line check-in boarding pass completed yesterday for our 23 August Voyager cruise from Southampton states (twice) that a negative COVID test must be presented at boarding.  Both an email we received dated 21 July and the Southampton-specific page on the Regent web site (updated on 20 July) state there is no requirement for a negative COVID test at boarding.  The letter and web site should be definitive (and I will assume so), but if this is a case, as appears likely, that Regent hasn't updated the boiler-plate text on the boarding passes, they are causing unnecessary confusion.  They should fix the boarding pass text immediately.

[Mike Moore]

Apologies for the confusion @Portolan - you are absolutely correct that the Boarding Pass copy should have been updated effective August 1st. It will be shortly. 

Edited August 3, 2022 by Mike Moore

[Portolan]

Mike:

 

Thanks for the quick reply and clarification.  We're actually planning to get tested anyway since we have a fast and free PCR operation near us, but I thought that this could sow some confusion and last-minute scrambling or angst for some.

 

Looking forward to being back on Voyager for "Spotlight on WWI and WWII."

[Anchorbuoy]

MIke:

On July 6, reservations sent emails that stated:

 

"Effective August 1, 2022, Regent Seven Seas Cruises will no longer require guests to complete a COVID-19 PCR or Antigen test and receive a negative result prior to embarkation, subject to local regulations. There are a small number of cruises – currently sailings starting from a port in Canada, Greece or the United States – which as per local regulations will still require guests to produce evidence of a negative COVID-19 test result taken within a specified timeframe at embarkation. These requirements will be highlighted to guests at least 30-days prior to sailing."

 

For the August 31 sailing, requirements should have been posted by August 1.  That did not happen.

 

The August 31 cruise on Mariner out of Seward is NOT listed at https://www.rssc.com/voyage-health

As of today, the only Mariner cruises listed are August 3, 17, and 24. 

 

Those of us on the August 31 cruise out of Seward are merely guessing what is expected, and we are running out of time if we need to schedule Covid tests in Anchorage.

 

Additionally, many of us (USA guests) have not received ticket packets either.

 

 

[Mike Moore]

13 hours ago, Anchorbuoy said:

MIke:

On July 6, reservations sent emails that stated:

 

"Effective August 1, 2022, Regent Seven Seas Cruises will no longer require guests to complete a COVID-19 PCR or Antigen test and receive a negative result prior to embarkation, subject to local regulations. There are a small number of cruises – currently sailings starting from a port in Canada, Greece or the United States – which as per local regulations will still require guests to produce evidence of a negative COVID-19 test result taken within a specified timeframe at embarkation. These requirements will be highlighted to guests at least 30-days prior to sailing."

 

For the August 31 sailing, requirements should have been posted by August 1.  That did not happen.

 

The August 31 cruise on Mariner out of Seward is NOT listed at https://www.rssc.com/voyage-health

As of today, the only Mariner cruises listed are August 3, 17, and 24. 

 

Those of us on the August 31 cruise out of Seward are merely guessing what is expected, and we are running out of time if we need to schedule Covid tests in Anchorage.

 

Additionally, many of us (USA guests) have not received ticket packets either.

 

 

Good morning @Anchorbuoy - we should have those instructions out in the next couple of days - that email should have said "approximately 30 days" - not "at least", and subsequent messages have been updated. Apologies for the delay - occassionally with so many requirements changing so frequently, we need to hold instructions back for a sailing, and this is one of them while we await final word from the Canadian government.