National Express Departure Time change

[ladysail2]

I bought a National Express ticket from London to Southampton. It is non-amenable and non- refundable. But National Express has changed my departure time to a later time. There are earlier times available that I would rather take. I really can’t find help on their website about how to change my ticket.  Do I have to buy a new ticket, or will they exchange my current one to a more preferable time for me. 
Thank you for any help. 

[John Bull]

If the change imposed by Nat Express is significant, they should come to some accommodation.

Best bet from Canada is either e-mail (I guess you select "travel & ticketing") or use the on-line chat facility which will probably pop up.(Figure at a suitable hour for both you & the UK)

https://www.nationalexpress.com/en/help/contact

 

Good luck

 

JB 🙂

[ladysail2]

13 hours ago, John Bull said:

If the change imposed by Nat Express is significant, they should come to some accommodation.

Best bet from Canada is either e-mail (I guess you select "travel & ticketing") or use the on-line chat facility which will probably pop up.(Figure at a suitable hour for both you & the UK)

https://www.nationalexpress.com/en/help/contact

 

Good luck

 

JB 🙂

Thank you John. I tried the on-line chat, but it’s not a person, just a series of topics with further policies and rules. I felt the simplest thing to do was buy a new ticket, so that’s what I did.  
The time change difference was not significant, just 30 minutes but it meant that I didn’t arrive into Southampton until 1pm. With sundown around 5pm, it didn’t give me alot of time to go to a few places that I’d like to visit. So I am taking the 8:30am bus from London and arriving at 10:40am 🤞.  That gives me some extra time.  I hope they don’t change this schedule 🤞.  
Also, I made a reservation at the Duke of Wellington for Sunday Roast lunch. I am really looking forward to that!  
Thank you for all your help!  😊

[desert2lover]

On 10/17/2022 at 12:03 PM, ladysail2 said:

I bought a National Express ticket from London to Southampton. It is non-amenable and non- refundable. But National Express has changed my departure time to a later time. There are earlier times available that I would rather take. I really can’t find help on their website about how to change my ticket.  Do I have to buy a new ticket, or will they exchange my current one to a more preferable time for me. 
Thank you for any help. 

 

7 hours ago, ladysail2 said:

Thank you John. I tried the on-line chat, but it’s not a person, just a series of topics with further policies and rules. I felt the simplest thing to do was buy a new ticket, so that’s what I did.  
The time change difference was not significant, just 30 minutes but it meant that I didn’t arrive into Southampton until 1pm. With sundown around 5pm, it didn’t give me alot of time to go to a few places that I’d like to visit. So I am taking the 8:30am bus from London and arriving at 10:40am 🤞.  That gives me some extra time.  I hope they don’t change this schedule 🤞.  
Also, I made a reservation at the Duke of Wellington for Sunday Roast lunch. I am really looking forward to that!  
Thank you for all your help!  😊

We missed our connection from LHR to Southampton because of a delay in customs.  They added an additional amount to our ticket and we took a later coach

[ladysail2]

44 minutes ago, desert2lover said:

 

We missed our connection from LHR to Southampton because of a delay in customs.  They added an additional amount to our ticket and we took a later coach

I’ve heard of that occurance. I wanted to take an earlier bus. Now that there will a train strike on the day I’m taking the bus, I want to make sure I have a ticket beforehand.  

[John Bull]

2 hours ago, ladysail2 said:

I’ve heard of that occurance. I wanted to take an earlier bus. Now that there will a train strike on the day I’m taking the bus, I want to make sure I have a ticket beforehand.  

 

An 8.30am bus  would need an early flight arrival - I guess 7am or earlier ?

Since you've still also got your original tickets for the ? 11 am ? bus, take them with you too, just in case. 😉

 

JB 🙂

[ladysail2]

18 hours ago, John Bull said:

 

An 8.30am bus  would need an early flight arrival - I guess 7am or earlier ?

Since you've still also got your original tickets for the ? 11 am ? bus, take them with you too, just in case. 😉

 

JB 🙂

I’m landing in London on the 2nd and going to Southampton on the 5th….so lots of time that way….just have to leave the hotel in plenty of time.  I was going to take a taxi to Victoria Coach station from my Earl’s Court hotel…they might be in high demand due to the strike. Might have to take the tube.  🤔