What are customers experiences of being looked after by your personal agent after booking?

[Xerxella]

Hhhmmmmm.  I sent an email today asking my questions.  As someone else said, written proof of things may be important.  I guess I'll give this email a week and then just call the main number, ask my questions and ask for a new cc.  

[mitz18]

Our original SS cruise consultant moved up/on and we were assigned a new one that seemed uninterested at best.  Always hard to get a response, didn't seem to care about concerns and treated us like just another "booking" vs guests.  Will never book direct w/SS again.  

[Host Jazzbeau]

45 minutes ago, mitz18 said:

Our original SS cruise consultant moved up/on and we were assigned a new one that seemed uninterested at best.  Always hard to get a response, didn't seem to care about concerns and treated us like just another "booking" vs guests.  Will never book direct w/SS again.  

And of course at that point it's too late to give the booking to a TA.  But can you call SS and ask for a different consultant, as @Xerxella plans to do?

[mitz18]

12 hours ago, Host Jazzbeau said:

And of course at that point it's too late to give the booking to a TA.  But can you call SS and ask for a different consultant, as @Xerxella plans to do?

Not sure - every time I call it goes directly to my "assigned" consultant so they have caller IDs routed.  Might be able to try calling from a different phone but it all sounds like a hassle.