New to Celebrity

[Orangeguy]

I recently booked the April 1st, 10nt Southern Caribbean sailing on the Celebrity Equinox. This will be our second cruise, our first was an Alaskan cruise on HAL which we really enjoyed. I had a few questions I was hoping someone on here might be able to help with.

 

1. When we booked with our TA, they indicated we'd receive the Classic Drink and Basic Internet packages (and it was included on our final invoice from the TA); however, I don't see this reflected on my account on the Celebrity website. Will it not be reflected on my online account or is it something that happens closer to our sail date?
2. I'm interested in upgrading to the Premium Drink package, but when I login to my account on the website its not showing me this option. Is this something I have to purchase on the ship?
3. We're planing to use this vacation to celebrate my mom's 65th birthday. Is there something special that I could do ahead of time to help celebrate? I thought about ordering a bottle of champagne for sail away or perhaps booking dinner at one of the specialty restaurants, but I'd love to hear other suggestions.
4. We booked this cruise rather last minute and the only remaining dining time slot was the late seating (8:30pm). We were hoping to get this changed once on board. What is the likelihood that we will be able to get this changed?

 

TIA for your help!

[horseymike]

Your TA should  provide you with a copy of your cruise statement showing all the pertinent information concerning your cruise. Drink package, WiFi  cabin # etc.

Sometimes Celebrity runs a sale on Premium Drink package upgrades, your TA should be on top of that , but if you notice it on Celebrity website and or cruise critic let your TA know asap. You can always upgrade at the going rate before or onboard.

Once again, if you tell your TA what you have in mind to celebrate they can give you a few options.

Finally , once onboard go see the maitre d , see if he can help you secure an earlier dining time. I have found they do their best to accommodate you if possible.

Good luck 🍀. 
Hope you all have a great cruise 🚢 

Happy Birthday to your Mom.

Edited January 17 by horseymike
Mistake

[DaKahuna]

29 minutes ago, Orangeguy said:

I recently booked the April 1st, 10nt Southern Caribbean sailing on the Celebrity Equinox. This will be our second cruise, our first was an Alaskan cruise on HAL which we really enjoyed. I had a few questions I was hoping someone on here might be able to help with.

 

1. When we booked with our TA, they indicated we'd receive the Classic Drink and Basic Internet packages (and it was included on our final invoice from the TA); however, I don't see this reflected on my account on the Celebrity website. Will it not be reflected on my online account or is it something that happens closer to our sail date?
2. I'm interested in upgrading to the Premium Drink package, but when I login to my account on the website its not showing me this option. Is this something I have to purchase on the ship?
3. We're planing to use this vacation to celebrate my mom's 65th birthday. Is there something special that I could do ahead of time to help celebrate? I thought about ordering a bottle of champagne for sail away or perhaps booking dinner at one of the specialty restaurants, but I'd love to hear other suggestions.
4. We booked this cruise rather last minute and the only remaining dining time slot was the late seating (8:30pm). We were hoping to get this changed once on board. What is the likelihood that we will be able to get this changed?

 

Answers to the best of my knowledge:

1.  Log into your account on the Celebrity Web Site.  Select your cruise and go to "Plan My Cruise" (big blue box on the right hand side of the web page about half way down.  Click on your initials in the upper right hand corner and select "Order History".  You shoud show a $0.00 purchase of internet and classic drink package.

2.  You must call or have your TA call Celebrity to upgrade.  It cannot be done via the Website normally.

3.  Under Plan my Cruise, select Gifts and Gear.  There are some items there than can be pre-purchased.  Also have your TA make reservations for you at the specialty restaurant that you want on the date you want.  I have read where Celebrity has made an individualized birthday cake as well.  There are room decorations and such also available.  Make sure their room steward is aware of the birthday as well.  We've had ours present us with a complementary bottle of champagne. 

4.  That depends.  Your best bet is to go to the dining room immediate after embarking and see the staff there and asked to be changed.  Sometimes they can accommodate but sometimes they cannot.  There are just too many variables to say for sure but the earlier you request it, the better chance you have.  In fact, I'd even recommend you have your TA start trying to get it changed now. 

 

[Orangeguy]

35 minutes ago, DaKahuna said:

 

Answers to the best of my knowledge:

1.  Log into your account on the Celebrity Web Site.  Select your cruise and go to "Plan My Cruise" (big blue box on the right hand side of the web page about half way down.  Click on your initials in the upper right hand corner and select "Order History".  You shoud show a $0.00 purchase of internet and classic drink package.

2.  You must call or have your TA call Celebrity to upgrade.  It cannot be done via the Website normally.

3.  Under Plan my Cruise, select Gifts and Gear.  There are some items there than can be pre-purchased.  Also have your TA make reservations for you at the specialty restaurant that you want on the date you want.  I have read where Celebrity has made an individualized birthday cake as well.  There are room decorations and such also available.  Make sure their room steward is aware of the birthday as well.  We've had ours present us with a complementary bottle of champagne. 

4.  That depends.  Your best bet is to go to the dining room immediate after embarking and see the staff there and asked to be changed.  Sometimes they can accommodate but sometimes they cannot.  There are just too many variables to say for sure but the earlier you request it, the better chance you have.  In fact, I'd even recommend you have your TA start trying to get it changed now. 

 

Thank you so much! Sounds like I need to send my TA an email.

Edited January 17 by Orangeguy

[Swagner36]

I had to call Celebrity and they added those upgrades for me. Just did mine last week

[Orangeguy]

FWIW... Once I logged in and saw that we had the Classic Beverage package and Basic Internet package, I was presented with options to upgrade both packages on the website. I was able to upgrade to the Premium Drink package for $9.99/day.

[jelayne]

As @DaKahunawas correct re the wi-fi and beverage package should show in your Order History.

 

You can call Celebrity directly and upgrade the beverage package.  Then keep checking the Cruise Planner for a possible flash sale.  If the upgrade price is lowered you can cancel and repurchase online.  You can also book specialty restaurants on line in the Cruise Planner.

 

As for Mom’s birthday if you tell the Head Waiter or MaitreD a day before they will have a small chocolate cake.  Tell the Cabin  Attendant a few days before Mom’s Bday and ask if they have any decorations.  I have brought a few decorations and gave them to the Cabin Attendant who put them up while we were in port and added some decorations and a surprise bottle of wine.