happythoughts Posted February 19 #1 Share Posted February 19 By any chance has anyone submitted a claim for Jewlery or a watch that was purchased onboard a princess ship? Customer service seemed clueless, Link to comment Share on other sites More sharing options...
Rare startedwithamouse Posted February 19 #2 Share Posted February 19 1 hour ago, happythoughts said: By any chance has anyone submitted a claim for Jewlery or a watch that was purchased onboard a princess ship? Customer service seemed clueless, Wouldn't it be a manufacturer warranty? If I purchase an item at a store, I don't return to them for repairs handled under the warranty. Link to comment Share on other sites More sharing options...
happythoughts Posted February 19 Author #3 Share Posted February 19 Yes there is a manufacturer warranty, but I think it’s only one year. Both on the ship and on the website, a five year warranty by Princess is included. Link to comment Share on other sites More sharing options...
happythoughts Posted February 19 Author #4 Share Posted February 19 Sorry my response was probably not clear. Princess provides a five year warranty on certain items purchased on the ship. The warranty is advertised both in the store and on the website. The princess warranty is in addition to the manufacture warranty, 1 Link to comment Share on other sites More sharing options...
SCX22 Posted February 20 #5 Share Posted February 20 Don't purchase from the Shops of Princess, but the Princess USA website has the number below listed as the contact for aftercare. No firsthand experience myself. Don't even know who answers that number or if it's still even active. Link to comment Share on other sites More sharing options...
Rare BlerkOne Posted February 20 #6 Share Posted February 20 I thought Princess outsourced the shops. Link to comment Share on other sites More sharing options...
Rare Rick&Jeannie Posted February 20 #7 Share Posted February 20 31 minutes ago, BlerkOne said: I thought Princess outsourced the shops. They do... Link to comment Share on other sites More sharing options...
Rare BlerkOne Posted February 20 #8 Share Posted February 20 33 minutes ago, Rick&Jeannie said: They do... I would think any warranty service would go through that company 1 Link to comment Share on other sites More sharing options...
happythoughts Posted February 20 Author #9 Share Posted February 20 6 hours ago, SCX22 said: Don't purchase from the Shops of Princess, but the Princess USA website has the number below listed as the contact for aftercare. No firsthand experience myself. Don't even know who answers that number or if it's still even active. Thank you. I will try that number Link to comment Share on other sites More sharing options...
Rare JGmf Posted February 20 #10 Share Posted February 20 11 hours ago, happythoughts said: Thank you. I will try that number Please report back on how it goes. Link to comment Share on other sites More sharing options...
happythoughts Posted February 20 Author #11 Share Posted February 20 17 minutes ago, JGmf said: Please report back on how it goes. Phone number is out of service. I emailed customer service and will report back if I hear anything 2 Link to comment Share on other sites More sharing options...
Recommended Posts
Please sign in to comment
You will be able to leave a comment after signing in
Sign In Now