Enchanted block casino account while transferring funds?

[jinnni]

Hey guys, 👋 

That was my last week cruise , it's my first time in the princess cruise casino, I tried load fund in my casino machine, then cash them out, the second machine when I did it , it blocked me from loading from my room balance, the customer services agent told me I must spend a penny in that machine which I loaded my room balance into , or they will block my account.its my first time experience this, while previously with Holland America we could do whatever we want , straight to cashout the money from the room balance . It was sad this happened and I'm just wanted you all know , please spend a penny otherwise your account will be locked.

 

 

 

[roxievegas]

your post is not real clear to me, so I will try to interpret what you are saying.  You sat at the machine, you charged money to your room cabin to play the machine, except you did not play the machine, you tried to cash out.

My understanding is that some people try to use the casino as a cash machine.  They charge money to a machine, play a few hands, sign out of the machine and then go to the cashier to get their money in cash.  The casino does not want you to do this.  They want you to play.

So if that is what you were attempting to do, then that is why you got locked out.